Hi Flooby.  Thanks for your response.  I did what you suggested, and can confirm that I have Java Version 5.00.3810 on my system.  So are you suggesting that I have the box next to Java (Sun) checked off, in my Advanced options?  Would I not need that on to run an applet?

I'll do that now, delete the temorary Internet files, and try again

- Randy

I just configured a flight plan and was allowed to proceed through the steps without issue.  Do you actually have the MS VM installed on your system?  If so, you probably don't even need the Sun software on there.  I can't recall ever seeing such a message with the MS VM, and as such, am inclined to think it might be a problem with Sun, or a conflict between the two java tools, but this is just a guess.  If I was experiencing similar issues and needed to use the site, and if I had the MS VM installed, I'd probably try uninstalling Sun, clearing the temporary internet files, and trying again.

If you need to verify that you have the MS VM installed, go to Start - Run, type cmd, and at the command prompt, type jview and press Enter.  If the MS VM is installed, you'll get version details to confirm this, similar to this:

C:\Documents and Settings\(User Name)>jview
Microsoft (R) Command-line Loader for Java  Version 5.00.3810
Copyright (C) Microsoft Corp 1996-2000. All rights reserved.

Are your anti virus definitions up to date?  Have you run a system scan for viruses?  Those would be the first things to check, but I doubt that a virus is involved.  Junkware is a possibility, and should always be considered as one of the first suspects, and ruled out before posting an issue.  We have no way of knowing what you might have installed, and that's going to be your responsibility to investigate.  We can provide educated (and sometimes not so educated) guesses, based on experience with systems we know to be free of viruses/junkware, but that's about the best one can hope for.

I don't even have the Sun software installed on 4 out of the 5 systems I have here, and have never missed it.  If you have the MS VM installed, you shouldn't need it to "run an applet," if you mean view an applet.  I don't.  I'm also not certain that merely unchecking it in Advanced options is going to prevent it from conflicting with the MS VM, which is why I'd probably uninstall it, rather than hoping that unchecking something would adequately disable it.  You can always reinstall it later, if uninstalling makes no difference.

The thought occurs to me that what you're experiencing might be happening as a result of the particular flight selections you've made, rather than as the result of a general, site-wide glitch, so you might also want to try some different configurations (both destination and point of origin), to rule out the possibility that the error is unique to your particular selections.

Hi Denny.  When I click the "Go" button, nothing happens.  I can't get beyond the opening screen - I click the mouse, there is no response.  This is where I am stuck.  I even turned off my firewall to see if that would make any difference, and it didn't.

*sigh* 

Thanks for the suggestion.

Message Edited by rreichar on 04-03-2004 02:22 AM

Hi Flooby.  I ran a full system virus scan using Norton, the definitions are up to date, and no virus was found.

When I check "Add or Remove Programs", the only two with Java listed are:
   1) Java 2 Runtime Environment, SE v1.4.0

and

    2) Java Web Start

Do you think I should remove one of these two programs?

I also tried different booking configurations (different cities, flights, etc.), and still couldn't get it to work.  As mentioned earlier, the site will not work in Netscape or Mozilla either, which is why I think I might have a larger problem. 

Message Edited by rreichar on 04-03-2004 02:24 AM