UNSOLVED
Missing attachments from one sender
Whenever a US supplier sends me an email with an attachment the attachment is deleted. There is no message to say its been deleted. I do not have the problem with anyone else and nor does he and he can send attachments to my colleague. Its not removed by the server as I can download it by webmail. I use Outlook and McAfee Any ideas?
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Posted April 12th, 2007 00:00
Here's a list of Blocked Attachments that are set in Outlook. If the file type being sent is on this list, that might be the reason that Outlook is blocking it.Perplexing, though, that a file is blocked through Outlook (traditionally set to be scanned by your AV), but not through webmail (which is usually not set to be scanned automatically by your AV as your mail client).What file type won't come through in Outlook?Mary :)
Message Edited by txtchr on 04-11-2007 08:46 PM262
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Posted April 12th, 2007 00:00
I don't think it's McAfee. Reason: McAfee should be scanning the attachments even if downloaded from webmail.
This is risky but you could right-click the M in the system tray by the clock and select VirusScan>Options. You could uncheck the "Scan email attachments" options and have the same vendor send you a file. My bet is you still won't get it. Any infected attachments won't be detected if this VirusScan box is unchecked so do this entirely at your own risk!
Also, right-click the M and select VirusScan>Manage Quarantined files. I'm guessing they won't be there, which is where McAfee puts suspect files and attachments.
I think you need to look at your Outlook settings. I don't use Outlook so somebody else is going to have to help you there.
Ron
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Posted April 12th, 2007 05:00
Thanks for the recent responses. All file types are blocked from this one sender. I've searched Outlook and McAfee and cannot see why this one sender should have his attachments blocked.I assume its his email address which is being filtered in some way.262
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Posted April 12th, 2007 16:00
Have your IT people check your account. They may have some filter setting on the server for your account that blocks this sender.
Ron
txtchr
274 Posts
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Posted April 9th, 2007 15:00