I've got Jukebox on my 5100 and recently upgraded to Plus...then all heck broke loose. I can no longer run the software at all. Initially, there was a "runtime error" before shutting down, now it just shuts down with no error message.

here's a rundown of the problem:

• begins to load, then as soon as the software loads, it shuts down.
• when trying to uninstall via control panel, access is denied and will not uninstall
• can not delete files via windows explorer, same access denied message

Musicmatch (horrible) tech support has decreed that the files are probably corrupt (ya think?) and has outlined a rememedy in three emails asking me to do the above steps, which don't work. Any ideas on how I can get this monster off my harddrive to do a clean install?

Thanks!

SEC