UNSOLVED
My Dell Desktop does not have Genuine Windows
I have started getting a MS message/warning saying that my machine is not using Genuine Windows 7.
I have posted diagnostic reports to MS Forums but getting nowhere in getting this fixed.
Here is a copy of the diagnostic report for anybody able to help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {35C85350-80D2-45F3-93E6-7322D16D5300}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: {35C85350-80D2-45F3-93E6-7322D16D5300} 1.9.0027.0 6.1.7600.2.00010300.0.0.003 x64 *****-*****-*****-*****-RMV82 00359-OEM-8992687-00095 2 S-1-5-21-1657776874-1761838098-460406114 Dell Inc. Studio XPS 8100 Dell Inc. A03 20091209000000.000000+000 E1063807018400FE 0809 0409 GMT Standard Time(GMT+00:00) 0 3 DELL FX09 100 100 Microsoft Office Home and Student 2007 12 8F31B8A36186F3A jYgDxS9S1c+Aw92ems2pnZ6/0l0= 81602-925-9471851-68097 1
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2352010
Installation ID: 008184824280601113922300281454301201055001336333106653
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 25/01/2012 19:51:53
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x00000000000004A0
Event Time Stamp: 1:21:2012 10:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEAln32tlS1NAQcIVCZYj0Qeo5hPBh2Vg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL OEMHPET
MCFG DELL OEMMCFG
SLIC DELL FX09
OSFR DELL FX09
OEMB DELL FX09
ASF! LEGEND I865PASF
SSDT DpgPmm CpuPm
theflash1932
11 Legend
•
16255 Posts
909
0
Posted January 25th, 2012 12:00
The file that stores activation status may have been corrupted. Have you tried activating using the Product Key on the sticker on the side of your computer? If so and it still fails to activate, you can run a chkdsk /r from the command prompt, hit Y to schedule, then reboot; then run sfc /scannow from the command line, then try it again. If it still fails, call the number to activate by phone.
Thanks guys
Restored to factory settings and all seems ok on the genuine windows front. Able to do windows updates again.
But...Intel Rapid Storage diagnostic thing seems to be reporting a storage problem... ARRAY0 failed. Presumably this means hard drive is dodgy and on way out???
phlbns
4 Posts
909
0
Posted January 25th, 2012 12:00
Thanks for your time Flash.
Actually done all that, and the telephone registration did not help. After entering all the required numbers, just got a message saying it could not be done.
I will however try this again and see if I get a different result.
Thanks again...much appreciated.
Phil