UNSOLVED

psycosisMV

updated

21 years ago

0

1211

December 29th, 2005 02:00

Not sure what to do.

OK.  This is basically what is wrong.  I can't sign into my Ebay account, my .NET passport, or buy things on the internet.  So in general I can't pass a secure connection.  When I click the OK button on the box pops up asking if it is OK to pass, I get a page that says "The page cannot be displayed" with a whole bunch of suggestions under it that do not work.  Also, I can't update some of my programs like my Norton Anti-Virus.  In addition to that my System Restore does not work.  It fails fails everytime I use it.  My friend told me that I should probabally try a System Recovery but neither of us know how to use it on a Dell.  I think that all of this happened when somehow my Norton Anti-Virus was turned off for some reason.  Any help or a System Recovery tutorial would be very appriciated.  I don't have any kind of special information that I would lose if I did a System Recovery so I am not really going to care about the items that I lose.  They are just free Spyware removal programs and instant messengers that can be reinstalled.
  • tgsmith

    2862 Posts

    81

    0

    Posted December 29th, 2005 02:00

    PsycosisMV,

    Welcome to the nefarious world of browser hijackers.  If your Norton AutoProtect got turned off, you can almost bet the farm on it.

    Immediately, go to this link: http://www.microsoft.com/athome/security/downloads/default.mspx

    Download/install/update and scan with Microsoft AntiSpyware Beta, Lavasoft AdAwareSE, and Spybot. Remove all objects found. Use MS AntiSpyware defaults for home page, etc. for now.

    Then click on this link: http://dl23.pctools.com/downloads/sdinstall.exe

    Download/install/update and scan with Spyware Doctor.  Remove all objects found. As these programs run, Norton may pop up with a virus found message. Quarantine infected files.

    Do not do a system restore.  Doing so will reinfect your system. Once your system is running OK, that situation can be handled.

    Tony

     

     

  • Denny Denham

    2 Intern

    18798 Posts

    81

    0

    Posted December 29th, 2005 04:00

    psycosisMV,

    tgsmith is correct about using System Restore. However, I believe you were referring to PC Restore, which will not reinfect your computer. Instructions for using it are here.

  • 81

    0

    Posted December 29th, 2005 04:00

    Well thanks a lot guys.  I will try the Microsoft AntiSpyware scan tonight.  I tried to update it and it failed too.  However, when I updated my Ad-Aware and Spyware Doctor it worked fine.  If all else fails I will try the PC Restore.  Once again thaks a lot.  I will let you know how it goes tommorow.