UNSOLVED

David Whitson

updated

18 years ago

0

1258

October 20th, 2008 14:00

OEM Software

I have Roxio Easy Media Creator 9 running on Windows XP. I am getting a permanent message saying that the up-dating task I am attempting requires insertion of the original installation disc.
1. I am not attempting to update my Roxio software. and never have, and
2. The software came pre-installed on my Dell computer, and I have no original disc.
No matter what I do, including clicking "cancel", this message remains on the screen, and is seriously hampering both opening and closing down Windows. The only way to close down the computer now is to crash out. I have been advised that I must contact Dell for the required disc.  I can find nothing on the website that guides me to this kind of help (except a very expensive premium phone line)This user forum seems to be the closest I can get. My question is: How do I contact Dell to discuss this problem?
David