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JohnBurns

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22 years ago

J

JohnBurns

56 Posts

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March 25th, 2005 02:00

Program in Add or Remove Programs Identification

I just recently bought a Dell Dimension 4700 - and in the Add or Remove Programs is an item "G5a922EN" - can anyone tell me what it is?  Publisher is Dell - Version is 1.0.0.0  
 
I don't want to remove it if it is something I might need - but it's virtually of no value if I don't know what it is - have Googled and searched but nothing found.   Appreciate any info - thanks.
  • JohnBurns

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    Posted March 25th, 2005 11:00

    Thanks - will try that - appreciate response.

                                                      Updated:

    Tried it - nothing in search process - even in hidden files.   Wonder if Dell can tell me what it is?

     

    After trying that I contacted Dell Technical Support (online) and just tried to find out what this might be - the person at Dell suggested I REMOVE it - can you believe that?   Remove something before you know what program it actually is?   That seems insane to me when the computer is running okay.   So much for trying that avenue!

    Message Edited by JohnBurns on 03-25-2005 09:52 AM

  • Flooby

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    Posted March 25th, 2005 11:00

    I'd suggest doing a local file search for that item, with your Search app configured to look in hidden files and folders.  It could be related to the Dell Support application, or it may be one of the Patches and Fixes downloads, although it isn't showing up in a search of Dell's downloads site, under the name provided.  If the file shows up, you may be able to determine what it's there for by examining other contents of whatever folder it might be in, or by looking for a ReadMe document associated with same.
  • Flooby

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    Posted March 25th, 2005 13:00



    JohnBurns wrote:Wonder if Dell can tell me what it is?


    I wouldn't bet the farm on it, but every now and then, they surprise me.