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Returning desktop - Does this matter?
Hi,
I shipped a desktop back to Dell yesterday, and everything regarding components (hardware, CDs, manuals, etc.) were included and the box was secured very well.
However, when I first got the product I reformated to Windows XP Home (from MCE) because there was a lot of advertisements. I told the customer support person, and she said that as long as I had the CDs included it didn't matter if the ads were gone.
Well, I put all the CDs it came with in the box (it did not come with a restore CD) and like I said I shipped it.
Tell me, are they going to be mean about it and say I need the advertisement-infested media center version? It's not like it's hard to reinstall the operating system, which I presume they do anyway, and if thats the only reason they send it back (because there is no other reason they would), do I have to go into a big production?
The support has been very good thus far, and I would hate for it to end over something as easily fixed as this. It is not my fault it didn't come with a restore CD.
I shipped a desktop back to Dell yesterday, and everything regarding components (hardware, CDs, manuals, etc.) were included and the box was secured very well.
However, when I first got the product I reformated to Windows XP Home (from MCE) because there was a lot of advertisements. I told the customer support person, and she said that as long as I had the CDs included it didn't matter if the ads were gone.
Well, I put all the CDs it came with in the box (it did not come with a restore CD) and like I said I shipped it.
Tell me, are they going to be mean about it and say I need the advertisement-infested media center version? It's not like it's hard to reinstall the operating system, which I presume they do anyway, and if thats the only reason they send it back (because there is no other reason they would), do I have to go into a big production?
The support has been very good thus far, and I would hate for it to end over something as easily fixed as this. It is not my fault it didn't come with a restore CD.
shesagordie
12 Elder
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46017 Posts
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Posted October 20th, 2006 22:00
JAPPO312As long as all the components charged on the invoice are returned and are undamaged, you should be alright.Guess that Dell will be charging you a restocking fee.Bev.Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.
JAPPO312 wrote:
By the way, does anyone know if they will call me when they receive it? I would like to know if everything is OK.
If not, do I have to call them when it arrives? (guaranteed tomorrow since it is express delivery.)They won't call you, you don't call them, you'll get a credit within 30 days after they receive it.
shesagordie
12 Elder
•
46017 Posts
244
0
Posted October 20th, 2006 21:00
Post the issue in the appropriate Board, where they will be answered.