what update did u install? were or are u getting a MediaHub error?  or a runtime error? try this update  http://kb.roxio.com/content/kb/Digital%20Media%20Studio/000058MD

 

I can only find one sonic CD that came with my software, should there be more?  Also when I downloaded the update it prompted me to uninstall the old DLA and it installed the 4.95.3 version.

I am not the most literate comptuer user so I don't understand about the Driver page.  Also, I didn't know that I could reinstall over the old without uninstalling what was on here.  Maybe since it's the same version????   Sorry I sound so stupid.   Thanks for your help.   I've tried searching everything regarding the slow shutdown.  Don't see anything running at shutdown and I don't get an "end" message at shutdown either--just slowwwwwww.

u have the sonic software CDs that came with your PC? ... u can reinstall the software over the excisting software . my guess is that the sonic update service is running in the background.. also there is a newer DLA version 5x , if u search the driver page of your pc, id try reinstalling the software with the sonic CDs 

not sure if there should be more CD's as i have 2 that look the exact same   .. but u can use the CD to reinstall the software . when the CD installs  it will either over write the software u have now or it will uninstall the software then it will reinstall the software from the CD.. im completely sure this is a good solution... go to the driver page after u install type in your service tag # all the drivers and software patches will be shown.. or just select your PC model # on the dell driver page..the web page i gave u in the post above  is a full install of the record now software as far as i know.... reboot your PC after u install the CD if u decide to reinstall it

No error message---It was an update they prompted me to do a long time ago and I didn't.  It was to fix a startup and freeze problem--which I never seemed to have.  Guess I should have left well enough alone.  It said it was 'critical'.  Anyway,  now when I go into Sonic help and click on check for updates it tells me I can't connect and check for internet connections etc. jumble. I never had that problem before I did this update, nor the problem with slow shutdown.  Thanks for your response.

 

Thanks so much for all your help and info.  I will certainly think about the reinstall. I found the driver page, even tho I don't understand it all.    I had just read somewhere that one should do a 'clean install' and that sounded difficult with a lot of steps to go through.  Thanks again for you patience and all your help.