UNSOLVED
system or administrator password
I have locked myself out of my computer. New laptop, trying to setup. HOW do I unlock it. I have called every phone # for Dell except, where they want $59. to get this answer! I will have to return the machine to the company as not satisfied if I can't get this correctd.
Please help
- This is a bios-level password ... as you've no-doubt noticed, it will not let you power on the system until the correct password is entered. it's primarily used to deter theft. as such, if you do not know the password, there is no way for you to bypass it or for us to help you. contact dell technical support and tell them that you have forgotten your bios, power-on, password -- they will be able to give you a master password (specific to your machine) that will let you get past that screen. you will have to prove ownership to dell for them to give you this password. if you cannot prove ownership to dell, you are completely out of luck.In the future, try not to forget this password if you decide to enable it ;p
Inspiron 1200 PP10S Model Dell
The page is white, the computer system #91H5Q61-595B is protected by a password authentication system. You cannot acces the data without correct password. Please type system or administrator password and press enter.
I do this it just goes off and aborts? I need help
OK, they gave me the bios password, it brought me out of the white screen to the opening of windows! Where you need a user password to open? Any suggestions on how to open this. The lady at the help desk said she would just have to have the laptop sent in to repair?
I got very little help from Dell, they sent me from help desk to tech., to customer help ALL day, til finally one lady helped. I also could hardly understand her, as I am sure she could me!
Any suggestions before I return to Del
Denny Denham
2 Intern
•
18798 Posts
61419
1
Posted August 3rd, 2005 19:00
If you are using XP Home boot to Safe Mode (in XP Professional this can be done in Normal Mode).
At the Welcome screen press Ctrl-Alt-Delete twice. On the login screen enter Administrator as the user name and leave the password blank (it should be blank by default). If you are able to log on as System Administrator you can go to Start|Control Panel|User Accounts and correct your access problem by removing or resetting the password for your account or creating a new administrator account.