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klay88

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4 years ago

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klay88

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4098

June 5th, 2022 11:00

TMP Issue

Hello,

 We have a Poweredge T30. Someone decided to mess with the TPM. It looks like when trying to update the TPM from 1.2 to 2.0 the flash never completed due to the system loosing power. 

In BIOS TPM 1.2 shows up and can be enabled or disabled.

In device manager TPM does not show up under "Security Devices" or "System Devices" - We do have the option to add the TPM 2.0 under "Add Legacy Hardware"

Even if TPM is reinstalled using the "add legacy hardware" option, and with TPM enabled in BIOS, tpm.msc Still shows "Compatible TPM cannot be found" 

If trying to use the 1.2 or the 2.0 .exe to re-flash, the following error shows up for TPPM Update Program "Error: The System TPM Query Failed, Aborting"

 

Looking for any help to get the system back to how it was. Either with the 1.2 TPM or updated to the 2.0

 

Thank you