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darrylf1978
11 Posts
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1704
February 3rd, 2007 21:00
TO DELL SUPPORT..PLEASE READ
I'm sure you guys are getting bugged a lot about the service tags not being updated on the vista page, for me it's been over a month and I've contacted support so many times..do we have a time frame that it will be updated?(I bought my computer way back in December) I'm sure we all want to know.
- One thing you can try doing is contacting the phone # on the Dell VIsta Upgrade site and see if they can do anything... phone number to try is 1-866-634-7426
Message Edited by Damien29 on 02-03-2007 11:52 PM
Message Edited by Damien29 on 02-03-2007 11:53 PM darrylf1978
11 Posts
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Posted February 4th, 2007 04:00
I have phoned and email them probably 15 times...and seldomly get an email or a straight answer from them...it's usually "Well I will send the request to tech support, then they will enter the service tag into the system, when they do they will call you to let you know, it shouldn't be much longer." So every day I try and sure enough it still doesn't work. AHHHHH!!!!!!!!!!!!!!!!!!!!!!:smileymad::smileymad:- Another thing you can try is reading the FAQ's. Everyone of your questions has been asked and answered dozens of times. Maybe not the answer you want to hear but it is an answer.The Dell Express Upgrade discs are due out by the end of March.
andreychuk
1 Rookie
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527 Posts
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Posted February 4th, 2007 08:00
gives plenty of time to fix the bugs , eh?
frontier204
15 Posts
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Posted February 4th, 2007 02:00
The first message I got back on January 4 read:
"...Dell is aware of the issue with the website and are trying to fix the issue, we are gathering customers information for reference..."
"We hope to have this issue resolved in the near future."
I contacted them again a few weeks later, and received this response on January 29:
"the website issue is linked to Microsoft as they are the ones that are offering the upgrade to Vista" ...
"As this is not just a Canadian issue but a world wide issue, it is going to take some time."
I still applaud Dell for replying quickly despite the large volume of problems, but in both cases I'd still like more than "you might want to try it again". (I must've done that over 150 times already). I'd write a script to continuously spam my service tag to that site, but my guess is that'd result in an IP ban.