Hi Fred,

You have to disable Computrace in the BIOS. Please follow the steps provided below to disable it:

1. Restart the computer and start tapping F2 at the Dell logo for the System Setup(BIOS) page to load.
2. Navigate to the “Security” section using the left and right arrow keys.
3. In the Security section, navigate to “Computrace” using the up and down arrow keys.
4. Change the setting to “Deactivate” using the F5/F6 keys.
5. Press “F10” to “Save and Exit”.

Please boot into Windows and install the BIOS update and let us know about the status.

Thank you for your advice. I changed the settings in BIOS as suggested and the error message continues to appear.

Thank you for your advice. I have changed the settings in BIOS as suggested and the error message is still arising during the installation of the new BIOS program.

Hi Fred,

Thank you for your reply and for providing an update on the status. I suggest you to load the BIOS defaults and then try updating the BIOS. Please follow the steps provided below to load the defaults:

1. Restart the computer and start tapping F2 at the Dell logo for the System Setup(BIOS) page to load.
2. Press the “F9” key to load the optimized defaults and restart the computer if prompted.
3. Install the BIOS update.

However, if you receive the same message again, we will have to check the system details and research to obtain a resolution.  I have added you as a friend. Please accept my friend request by clicking on my name ‘DELL-Rajath N ’highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide the system’s Service Tag and contact details (including the name on the account) so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.