UNSOLVED

Karolinger

updated

14 years ago

0

112875

October 26th, 2012 04:00

Website error. Can't download drivers

I'm unable to access the drivers for hardware. The website gives me an error every time I try to access the page before searching for drivers.

  • DELL-Nikhil D1

    6 Operator

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    2580 Posts

    1719

    0

    Posted October 26th, 2012 04:00

    Hi Karolinger,

    The support.dell.com page is under maintenance now, it might take a day or two for the website to function properly, please try to download the drivers tomorrow.

    Please reply for any other information.

  • 1719

    0

    Posted October 26th, 2012 05:00

    Hello,

     

    Wow, under maintenance for a day or two ?

    Now that everywone needs to update his drivers for the new windows 8 ?

    I don't think that this was the best timing for a maintenance, don't you think ?

     

    Regards.

    Gilbert

  • slowecsl

    2 Intern

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    222 Posts

    1719

    0

    Posted October 26th, 2012 08:00

    I kind of have to agree with that one. I was preparing to deploy Windows 8 on my Precision notebook for testing so I wanted to see if there were any Windows 8 specific drivers I needed to know about first. I guess I get to see how well the Windows Update site can find drivers for my laptop in the meantime.

  • Chris-J-D

    1 Message

    1719

    0

    Posted October 26th, 2012 10:00

    Why on earth isn't there a message to say that the site is under maintenance rather than just returning an error (after a long wait) each time it's accessed?


  • DELL-Chris M

    Community Manager

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    56891 Posts

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    232143 Points

    1719

    0

    Posted October 26th, 2012 11:00

    Chris-J-D, slowecsl,

    What specific Dell models are you needing driver information?


    DELL-Chris M (old account)

    #IWork4Dell

  • 1719

    0

    Posted October 26th, 2012 14:00

    Hello!

    I need ALL the windows 8 drivers for Inspiron 14z 5423.

    This is absolutely crazy Dell, how on earth was it ever a good idea to do a update right when the system will be at the highest load!?   This is why you've lost a little reputation over the last few years.  It's the little things people remembers.

    Also if for some absolutely insane reason you had to do it.  Why not put that as a message instead of returning an error?
    Aswell, why is it only with the newer Win8 drivers it returns this error?

    - Ben 

  • Omar_nour

    2 Posts

    1719

    0

    Posted October 26th, 2012 15:00

    Hello I have an inspiron 5520 i downloaded all drivers for window 8 except the three below:

    Inspiron_5520_A11.exe
    http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=4FKCT&osCode=W864&fileId=3080411076

    Video_AMD_W8_X00_A02_Setup-3W32N_ZPE.exe
    http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=3W32N&osCode=W864&fileId=3080421814

    Video_Intel_W84_X00_A02_Setup-5K9FD_ZPE.exe
    http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=5K9FD&osCode=W864&fileId=3080421942

     

    Could u help please 

  • 1719

    0

    Posted October 26th, 2012 15:00

    That's not the issue...

    The issue is actually downloading said driver.

  • 734

    0

    Posted October 26th, 2012 16:00

    +1.   Dell, you have REALLY dropped the ball on this one!  Totally unacceptable for this to happen on the Windows 8 launch day unless your server is stressed due to high traffic.  All of your customers who want to install Windows 8 are totally at your mercy since we need (or at least SHOULD have) the Windows 8 bios and drivers before the install.  Totally unacceptable.

  • ninjeratu

    2 Posts

    733

    0

    Posted October 27th, 2012 00:00

    That is indeed the case... You can search for your service tag and get the XPS 17 (702x) drivers page and actually see the file names.

    But all the links are broken!

    "Maintenance" schmaintenance. You fubared since you updated the web page but forgot the actual drivers. As somone wrote before .. If it actually was maintenance you place a maintenance marker on the whole site, not just "Sorry, the file cannot be downloaded" on individual files. It's not rocket science.