Drivers don’t have anything to do with this. You need to install DVD player software. Win 10 media player doesn’t play or record video. recording and playing video needs a 3rd party player program.

Search for playing dvds in win 10 for articles about this to see all the suggestions and complaints about this.

Here's one-- https://www.pcworld.com/article/2953724/windows/how-to-play-dvds-in-windows-10-for-free.html

Hi Mary.

I guess because it has Media Center, it can still play CD's.

I downloaded and installed VLC per a recommendation from ejn63. I clicked Media, Open Disc and received a message "Your input can't be opened", "VLC is unable to open the MRL DVD:///E:. Check log for details".  So, that didn't help at all.

I tried both a recordable DVD (with pictures on it, of course) and a DVD movie with the same results.

Les

DVD playback,  Windows Media Center, and all of that functionality was REMOVED from windows 10.  Just as it was in windows 8 and 8.1

You have to set the region code on the DVD drive and buy a new DVD playback codec.

 Why DVD playback was removed Windows 10, Comes down to licence fees: for every DVD player that Microsoft ships or sells, it has to pay a fairly large fee to include licence-encumbered codecs such as MPEG-2. Removing DVD playback as a core feature of the OS is an easy way to cut costs.

Once you change the Region Code of your DVD  download and install VLC

https://www.videolan.org/vlc/download-windows.html

Thanks for the replay.

I understand dropping support and the reasoning behind it, that's not anything new...I knew they did it.

What I don't understand is, if the DVD is a storage device, shouldn't it appear in File Explorer as a D: drive or E: drive?

I'm a user who understands the basics of my computer, but not much else.  Explain it like I'm a child.  :-)

Thanks again.

Les

The Region Encoding will make it NOT READ disks.

The Sata Operation Setting MUST BE AHCI or it will NOT READ DISKS.

3rd  There may be Firmware Upgrade for this specific Drive required before it will read disks.

No further explanation is forthcoming.

There are Registry settings for ERROR CODE 39 DVD KAPUT

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi

https://support.microsoft.com/en-us/help/314060/

When I said "as a child", I didn't mean as an **bleep**!

It is not error 39, it is error 19.

I've been there, done all the registry corrections with no luck.

Next time you attempt to help someone, you might want to find out what they've done first.

Thanks for your lack of assistance.

If you have a data (not video) DVD, insert it.  If the system will not read a data DVD, but WILL read a CD (data or audio), then you have a hardware problem - the DVD laser is defective, most likely (that laser is not the same as the one that reads/writes CDs).

If the system will ready a data DVD but not a video DVD, then it's a software issue.

Error Code 19 is

"Windows cannot start this device because it is physically damaged or the REGISTRY Entry for this device is damaged.

Its very specific.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, under "Name", either an UpperFilters or LowerFilters value.

You must Delete this for each of the UpperFilters and/or LowerFilters value, listed under "Data"

That's where the corruption is.  The drive itself may be physically bad . If not it needs a firmware update and or REGION CODE setting before it's EVER going to work again 

Click Start and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. 
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

Upper LOWER Filters

Speedstep.

Sorry, frustration is building.

This is it, so far:

The drive will read CD's; music and data

The drive will NOT write music, photos, data to the CD

The CD drive DOES show up in File Explorer

I did the uninstall drive and restart computer

I did the regedit for the Upperlimit and Lowerlimit and restarted

The DVD drive does NOT show up in File Explorer

The DVD drive does nothing except make the start up sounds with a DVD in it

I looked for updated drivers from Dell...nothing there

I looked for updated drivers from Mat**bleep**a...nothing there

I pulled another drive from an old computer I had.  I'm gonna try that.

Otherwise, I'm gonna spend $38 from Amazon to buy an USB DVD-CD drive

BTW, my wife's Dell does the same thing.  I have not checked the regedit or done an uninstall with hers

I appreciate your time.

Les