Blue screens can be either.

List your system model and componets and we may be able to help you out.

Also if you can capture the error message when you get the blue screen that can be of use to us.

Thank you for reply.

 

Here's the spec:

 

Dell Inspiron(TM) 1420 Laptop

Intel(R) Core(TM) Duo T5550

3GB (1GB + 1GB) Dual Channel DDR2 SDDRAM

1.83 GHz, 2MB Cache, 667MHz FSB

160GB SATA Hard Drive

Intel(R) Intergrated Graphics Media Accelerator X3100

Genuine Windows Vista Home Basic 32 bit

14.1" Widescreen WXGA (1280 X 800) Display with TrueLife(TM)

 

And the blue screen:

 

Product
Windows

Problem
Shut down unexpectedly

Date
6/27/2008 9:02 AM

Status
Not Reported

Problem signature
Problem Event Name:    BlueScreen
OS Version:    6.0.6000.2.0.0.768.2
Locale ID:    1033

Files that help describe the problem (some files may no longer be available)
Mini062708-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode:    1000008e
BCP1:    C0000005
BCP2:    91AD575A
BCP3:    A3D43C50
BCP4:    00000000
OS Version:    6_0_6000
Service Pack:    0_0
Product:    768_1

Your help is much aprreciated.

I installed the following update but failed. Try to search through but cannot find the solution. Can I re-install and when can I find i?

 

Update for Window Vista: KB938371

Error code: WindowsUpdate_8007000D

 

Jeff

PS: I have not installed Service Pack 1