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Kyle Herrmann

updated

17 years ago

KH

Kyle Herrmann

4 Posts

0

1995

September 28th, 2009 19:00

Windows 7 Upgrade Problem

I enter my information and it says I am eligible. I click continue. Then the box doesn't go away and it doesn't load. I can't click anything except continue. I click continue. The screen says "An error has occured". I call tech support. I waited over 10 minutes for a guy to tell me "Try again tomorrow". This happened yesterday and today. Has anyone else had this problem? How did you fix it?

 

Thanks

  • R

    RobinBredin

    6 Operator

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    3717 Posts

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    Posted September 29th, 2009 03:00

    Hi Kyle, It has been known to take up to a week get your details logged, What I would do is to keep trying, you will get your details logged.

  • MG

    Mary G

    6 Operator

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    20095 Posts

    369

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    Posted September 29th, 2009 08:00

    Make sure you are using Internet Explorer with any popup/ad blockers disabled. Or if you use Firefox, use IE mode--but using IE is better.

  • KH

    Kyle Herrmann

    4 Posts

    369

    0

    Posted October 2nd, 2009 19:00

    Thank you. I will keep trying. I tried Google Chrome and got a little farther but still failed. I will make sure to block popups and try again.

  • KH

    Kyle Herrmann

    4 Posts

    369

    0

    Posted October 5th, 2009 17:00

    My Problem still has NOT been fixed. I waited one week. On google chrome I get to the "enter your language and 64 or 32 bit" section. On IE I can't even get to that screen. I tried turning off popups. For Google Chrome after I enter the information the screen goes blank. For IE it says "an error occured". I called Dell and they said that is a typical problem and that they can't fix it. Any advice anyone?

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