Naturally I wasn't even able to uninstall the programs - only some of the programs were listed in add/remove, and when I tried to remove them I received error messages, they disappeared from the add/remove list, but their program folders/files did not disappear. There was an uninstall icon for one of the programs in its program folder, but when I tried to run that I received a message telling me to run the program through add/remove programs. I spoke with a couple of SBC/Yahoo tech support reps, and they were stumped. They had me manually delete the program files that were there - of course that doesn't do anything to solve the problems and it doesn't delete whatever problem files they stuck in other folders. The last rep I spoke with told me that he had no doubt it was the SBC/Yahoo software, and that there were known problems with certain systems, including Dells, but that he didn't know how to help me because we couldn't find the files that he thought were causing the problems. He told me he'd have a manager call me back, though he wasn't exactly reassuring that such a call would actually happen), and suggested that I contact Dell. I did a google search, and I came up with this: http://forums.us.dell.com/supportforums/board/message?board.id=insp_general&message.id=185050