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jimmyrich

updated

20 years ago

J

jimmyrich

21 Posts

0

1254

September 13th, 2006 14:00

windows explorer

hi
using dell dimension 3000, xp, home, sp2
lately when i open Ctrl-Atl-Del to stop or change a frozen screen and click 'task manager', the screen just goes blank (yet still light up) and nothing can be done from the keyboard or even the on/off switch in front of drive tower.  i have to unplug the computer and plug back in - start again from scratch. 
so please help me re configure windows explorer of whatever is causing the blank/inoperative screen after clicking task manager in 'windows security'.
thanks
jim
  • tomstrike

    2 Posts

    68

    0

    Posted September 13th, 2006 15:00

    Have you run Ad Aware or Spybot to make sure it's not spyware/adware related?  Also, do you have an updated VERSION of your antivirus software as well as updated definition files?
     
    Tom
  • fudgieguys

    1308 Posts

    68

    0

    Posted September 14th, 2006 17:00

    http://www.microsoft.com/security/malwareremove/default.mspx

    You can run malware removal tool at the link above.