And if that doesn't fix it, try the Windows Installer Cleanup Utility, free from Microsoft.

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Ron

I would like to thank both replies for the information they supplied. I have followed both instruction to no avail. Even downloaded Windows Installer from Microsoft again, however, now it tells me there is no file applicable to the application...so I GIVE UP!!!!

Again thank you for you help.

"there is no file applicable to the application"

What application is this?

Thank you for your response, but I have no idea what application they are talking about. I downloaded Windows Installer and its not working. I am at a loss, and don't know enough about computers to handle the problem. I will call Software Tech and see if they can help.

Once again thank you for your help.

I have a suspicion what that message means.

Try this
Windows Explorer/Tools/Folder Options/File Types.
Scroll down and look for (on the left hand side)
MSI
It should have "Windows Installer Package" next to it (to open it)

WTG dunedin - I found everything just as you suggested. However, in the meantime I spent 4 1/2 hours on the phone with Dell Software Support and Dell Hardware Support, they finally got it fixed for me, which left me quite confused.

Next time this happens (and I hope it never does, I will do as you suggest...by the way, just below the line your suggested there is also a line with Installer Patch, which might help someone else.} Now, all if need is a Doctor to remove the embedded phone in my ear.

Thanks again for all your help and all the others who helped me.

Dunedin,
Leave the OP alone! 4 1/2 hours on the phone is enough torture on those poor ears. You just have to remember, there's a simple way and there's the MS way, as translated by Dell in who-knows-where-land... ;)

Ron

Thank you dunedin and RoHe for the funny responses. I opened a cold Pepsi....made a sandwich...husband kissed ear and made it all better, and then I sat & made faces at the computer while eating sandwich.

If I can remember correctly, they (whomever they are) went to msconfig., unchecked so many things I could not keep tract (and have not gone back in to see what has been unchecked), I rebooted the "Blasted" Computer and the problem had gone away!!!...So I drank the Pepsi to that one.

Only looked at your suggestion dunedin, did not touch anything for fear I would be back at block 1, just looked and came out.

Thanks still again to both of you for your help !!!!

Issy