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csackmaster
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August 11th, 2005 13:00
WINDOWS UPDATE INTERFERRING WITH NORTON INTERNET SECURITY 2005
Hi! Yesterday, I had Windows Update automatically update Windows. This is set up automatically on my computer. After the update finished it asked me to restart my computer which I did. After my computer came back up, I was unable to access a web page or my MSN Messenger and Yahoo messenger. I called my cable company and he ran a few tests which showed that I was able to received a signal. After this he had me Disable my Norton Internet Security 2005. Which then I was able to access the Internet and my messengers.
I have tried to contact Norton which has been a complete joke. They Emailed me and had me reset my Personal firewall in the Norton program which did absolutely nothing.
If anyone has a solution or who I can call to get this resolved I would be grateful, since my Norton Internet Security is disabled, I'm not sure at what risk my computer will be due to this problem. Thank you! Cheryl
csackmaster
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Posted August 11th, 2005 18:00
I just checked on NIS and under Personal Firewall, Programs, it is set to Default (Active) and the Manual Program Control has nothing in it. Is this how it should look after resetting?
Also the answer to your question, when I enable NIS, I cannot access MSN Messenger or Yahoo Messenger, that is to say to start the program and use the program.
The other thing is that I always have my Personal Firewall on NIS disabled because I use a VPN, as I work at home. And with being the only thing disabled, I can't access a web page or the messengers, but if I disable Norton than I am able to access. I hope you can help!
csackmaster
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Posted August 11th, 2005 18:00
How do I check the Windows firewall?csackmaster
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Posted August 11th, 2005 19:00
Ok, my Windows firewall is off.Robert Cathles
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Posted August 11th, 2005 19:00
When clearing the Programs list in NIS, where it says Settings for... at the top, make sure that there are no programs left in any of the categories in the box at the bottom for each one. Usually it will give you a dialog to 'remove from all categories'. The categories are: Default, Home, Office and Away. If you are online, depending on your network, the Active category should be Home. If you are offline, it should be Default.Norton has certain protection features (I think they are plugins) that it uses to protect your system when running MSN or Yahoo! Messenger. In NIS 2005, go to Options > Norton AntiVirus > Instant Messenger (Under Internet panel)... then uncheck MSN and Yahoo!. This might fix it.Message Edited by Robert Cathles on 08-11-2005 03:53 PM
- There are several ways to check on the status of the Windows Firewall. Here is one way. Go to Start>Control Panel>Switch to Classic View>double click on Security Center>click on Windows Firewall (near the bottom) and check your windows firewall setting.
csackmaster
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Posted August 11th, 2005 20:00
Ok, I have tried everything that you have suggested and when I enable NIS, I still cannot access a web page on the Internet. I can only do this when NIS is disabled. HELP!Robert Cathles
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Posted August 12th, 2005 10:00
I don't want to waste your time, but the only thing you can try to do yourself is locate the part of NIS that is causing the problem. It might of course, be all of NIS, but I don't think that is very likely.To locate it, you will have to disable (or Turn Off) each feature of NIS one by one. For example, start with Security, then Outbreak Alert, then Personal Firewall, then Intrusion Detection and so on, including all the ones for the Norton AntiVirus and Norton AntiSpam on the left hand side. Then in between each enable/disable, you can test IE and any other programs causing problems. When all your affected programs work, leave the feature off and from there you can find out what's wrong with it. This is obviously a very lengthly process, but it should work.Some other things to keep in mind - make sure you have downloaded all the latest updates from Live Update. This will ensure that all of Symantec's products are working correctly.If all of this fails, the best thing to do is uninstall NIS and reinstall it - but you can only do this if you have the installation source (e.g. CD-ROM). NIS Setup doesn't have a repair feature, so this will have to do. I have reinstalled it before, and it has solved problems with my copy.Remember that if you are going to reinstall it, then you might have problems removing it. If Windows Installer or the NIS Setup ask for the .MSI files (or something like that), and you are finding it hard to remove it, then I suggest you follow the instructions on this very useful page that Symantec published.Good luck!Message Edited by Robert Cathles on 08-12-2005 06:57 AM
Robert Cathles
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Posted August 12th, 2005 11:00
Another three cheers for Dell Technical Support! :smileyvery-happy:csackmaster
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Posted August 12th, 2005 11:00
Thank you for all of your help, but I ended calling a Dell technician last night and we were able to resolve the problem. I had had a virus about two weeks ago, thought I got rid of it, but turns out there were some remnants of it left. Thanks again!!!
Robert Cathles
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Posted August 11th, 2005 17:00
Message Edited by Robert Cathles on 08-11-2005 01:34 PM