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nobackwheel
7 Posts
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April 5th, 2006 07:00
windows won't boot up
I've been a silly boy! I tried to run before I could walk and have now got problems....
I downloaded updated drivers (or so I thought) for my graphics card ATI Radeon 300. Since this, windows won't start without going through that black screen saying there was an error when I shut down, and to restore to a working point - you know the one. Anyway, I have;
rolled back drivers - no joy
re-set drivers with the DELL driver tool - no joy
system restore to a point before I downloaded the ATI drivers - no joy, in safe mode as well.
is there something else I should try before I have to re-install?
PC is a UK Dimension 5150, about 4 months old (so no discs) came with XP media center edition.
obey_gravity
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Posted April 5th, 2006 09:00
Check out this thread for more in depth direction. I would suggest using the drivers from Dell, instead of the ATI. (at least first go 'round).
(Link to a Driver Cleaner at the bottom).
(I only suggested this, because of your original post regarding the error message)Does the message not give any further details?
Message Edited by obey_gravity on 04-05-2006 05:50 AM
nobackwheel
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Posted April 5th, 2006 09:00
thanks, I'll bare that in mind I guess I'd follow the steps except the installation!
I don't really get an error message, when I turn on, I get the dos screen saying there was some error when shut down, and gives the option to run in safe mode with the countdown thing. When I eventually tried a restore (I didn't get a error with this) and reboot I get into windows proper, windows asks me to send an error report as there was some very bad event. It then recommends downloading updates from microsoft and/or ATI - I did the microsoft updates rebooted - not fixed. I didn't do the ATI update as I didn't know which driver to use. Emerald or someother types.
I will go home tonight with the proper DELL drivers, uninstall the ATI drivers as instructed and see how I get on.
nobackwheel
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Posted April 5th, 2006 09:00
ok will do tonightfingers crossedI would have thought the system restore should have fixed this anyway, no?obey_gravity
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Posted April 5th, 2006 09:00
The usual process is to use Windows Add/Remove Programs to uninstall the drivers.Then use a Driver Cleaner to complete the process.Using a Driver Cleaner causes each install of driver to act as though it were the first install.This is usually a good thing to do since leftover entries in the registry sometimes cause strange behaviour.Is this what you did?obey_gravity
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Posted April 5th, 2006 09:00
Yes, The Dell drivers would be your first choice
nobackwheel
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Posted April 5th, 2006 09:00
nope, I just downloaded the drivers and 'ran' the install assuming everything would be fine....
how do I get a driver cleaner?
obey_gravity
2 Intern
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Posted April 5th, 2006 10:00
windows asks me to send an error reportIf, after doing the re-install of the drivers, you still receive the "send error report" message on boot, you have the option of seeing what the error report contains from that same window. I would suggest, checking that, and copying the message so you can post it here later.Good Luck!
nobackwheel
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Posted April 5th, 2006 08:00
put them back on how?
Where is the best place to get the drivers? DELL or ATI, I've looked on the ATI website and they have several drivers - I don't which one is which - plus the fact it all went pear-shaped when I did this.
The DELL support website has drivers for my video card - I assume these would be the best ones to re-install?
I have no cd's, diskettes, anything, so I have to download.