Dear all,

I'm writing to ask for some help on a problem that based on my reading looks fairly common.

I recently updated drivers through Support Assist on my XPS13 9350. Soon after, I had a black screen. I assumed it to be due to a dead battery. However, after multiple restarts, Safe Mode logins and so forth, I determined that this was due to the Intel HD 540 graphics driver crashing.

As described in other situations, the generic Microsoft driver allows use of the computer, although at a lower resolution and frequent flickering of the screen, and also inability to put the computer to sleep. Intermittently the problem returns, also due to auto-install of the graphics driver during use, and I am having trouble disabling this to prevent it from happening. When installed, the Intel Graphics driver allows use of a secondary screen through USB-C to HDMI, but does not recognize the native screen and does not allow switching to it.

I have updated to the newest available BIOS 1.6.1 and the newest chipset 11.7.0.1035 ,A00.

I tried both the graphics driver on the Dell support site (22.20.16.4836 ,A11) and the latest Intel Graphics driver (15.60.2.4901).

Any help or advice to get this working as it had been previously would be much appreciated. Thanks.