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VRinSLC

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5 years ago

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VRinSLC

6 Posts

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August 27th, 2021 15:00

S2718D, Logitech C920 HD pro webcam not recognized

When plugged in directly to XPS15 9560, works just fine. However, when XPS 15 9560 is paired with S2718D monitor (via USB Type-C cable), and cam plugged into the standard USB port on the monitor base, nothing.

I am successful in using the cam with a different laptop connected to the S2718D in the same fashion.

I reviewed all the available posts addressing similar question without an answer. Appreciate help.

  • XPS_Man

    7 Practitioner

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    Posted August 29th, 2021 00:00

    Do those USB ports work for anything else ?

    Like a USB mouse/ thumb drive ?

     

  • VRinSLC

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    Posted August 30th, 2021 07:00

    USB ports work just fine (SSD). As mentioned, USB port recognizes/powers the webcam if another laptop is connected to the monitor via USB-C, but not when Dell XPS 15 9560 is connected.

  • XPS_Man

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    Posted August 30th, 2021 08:00

    Lets assume you are plugging the Cam to Monitor 

     

    Any notification (sound) when webcam is unplugged and re-plugged ?

    Any unknown (other) devices in Device manager, or Yellow exclamation marks ?

    Any changes in Device and Printer (control panel) ?

     

  • VRinSLC

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    Posted August 30th, 2021 08:00

    but if I plug the cam directly to XPS15 9560, works well. Only not if it connects via Dell S2718D monitor.

  • XPS_Man

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    Posted August 30th, 2021 08:00

    Strange !!!!  

    So monitor and cable are fine as working with another computer

    XPS 9560 is fine as same USB ports working fine for other USB devices. 

     

    Only thing I can conclude it to XPS 9560 not recognizing the drivers for that webcam. >> 

     

    Any notification (sound) when webcam is unplugged and re-plugged 

    Any unknown (other) devices in Device manager, or Yellow exclamation marks 

    Any changes in Device and Printer (control panel) 

  • VRinSLC

    6 Posts

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    Posted August 30th, 2021 09:00

    No sound.

    No unknown devices in the Device manager - cam microphone gets recognized, but not the cam.

    Cam does show up in "Devices and Printers"

     

  • XPS_Man

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    Posted August 30th, 2021 09:00

    cam microphone gets recognized : Well that makes things more interesting 

    Cam does show up in "Devices and Printers":  Well than where is the problem ?

    In which apps are you testing the camera ?? 

    Zoom may be ?? 

    Windows doesn't have an option of Default Camera, 

    So are you manual changing the camera 

     

     

  • VRinSLC

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    Posted August 30th, 2021 12:00

    Camera is not recognized by Zoom, MS Teams, or the Windows Camera App. If I connect it to the other laptop as described, I am given an option to select it manually and can change between the Logitech and integrated cam.

  • XPS_Man

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    Posted August 30th, 2021 13:00

    I am about to give up 
    can you snapshot the Device manager with Logitech cam showing in it ? some thing is missing. 

     

  • VRinSLC

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    Posted August 30th, 2021 14:00

    after many plug ins and outs, camera is now recognized. mystery remains.

    I did not update anything, nor the cam has any drivers to begin with. perplexing.