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XPS 13 9360, WiFi problem
Hello,
I have XPS 13 9360 and i have nonstop wifi problem. XPS wifi dropping out and i am restarting computer then connecting but some minutes later same problem exists. I am calling technical services they says its about of windows problem.
I cannot identify problem. Because for example in my home wireless modem i can connect with my iphones, tablets and another mac notebook but XPS wifi always dropping out.
Is this anybody who lives same problem please help me.
- Unfortunately i have faced to many problems and Dell Turkey customer service is terrible. They are not interesting with your problem when they sold. 4 times they changed part in my XPS after when i bought but non of them fixed my problem. I have tried reinstall driver and its not fixing my problem. I think i should sell this XPS and never more buy dell any products. Because price-quality balance is terrible.
zlodei2000
5 Posts
12312
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Posted February 14th, 2019 02:00
My recomendations are: 1. Try to use another router. Do you have this problem in office? In public WiFi? 2. Try to get logs from your router. It depends, but most modern routers are linux-based systems and it's possible to get detailed information about connections/disconnections 3. Standard recommendation - install all Win updates, latest router firmware, wifi drivers for XPS and so on.zlodei2000
5 Posts
12309
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Posted February 14th, 2019 02:00
OK. I would try to fully reinstall wifi drivers. Maybe it's a hardware problem. I have never had any WiFi issues with my XPS 9360Johnnythegeek
2 Intern
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247 Posts
12293
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Posted February 14th, 2019 03:00
Have you tried the drivers from Killer wireless directly? I had problems with Dell drivers after 1809 Windows 10 update. Worked with Killer support and they directed me to the driver only which worked. https://www.killernetworking.com/killersupport/category/other-downloads
Yes try the latest driver-only version (the "suite" supposedly does some network optimisation but appears to be "sensitive").
Before installation, clean up the old driver thoroughly, and stop Windows Update from updating drivers automatically
https://www.killernetworking.com/killersupport/driver-downloads/kb/faq/58-clean-install-
If issues persist, the Killer wifi+BT card in the 9360 can be replaced with the Intel 9260 (or older 8265, 9260, etc) card. Wifi and BT drivers from the Intel site work, for some cards they may also be available from the Dell site.
Do you know if your system has the Killer Wireless card or an Intel version? Since the download site has drivers for both, it is hard for us to know.
If you have a Killer card, as others have suggested, is to completely replace the current drivers. First download the Killer Wireless drivers for the Rivet Networks site for the correct version of Windows 10. It seems some are for 1803 and later so make sure and get the correct bit version and for your Win 10 version. I do not go to the "Other Drivers" section.
Also as suggested, I like to go offline and uninstall the current device and check the box to uninstall the drivers. The device may pop back up so possibly uninstall it again. Once you feel you are ready, install the downloaded drivers. Do not go back online until you have finished the install and reboot after.
There are many folks having problems with Wi-Fi dropouts. So not just a 9360 situation but possibly a Win 10 update problem which may even involve your other devices. If you can't get anything to work, test with all other wireless devices turned off.
berhankoc
10 Posts
12310
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Posted February 14th, 2019 02:00
Actually i have used with 5 different router and all of has same problem. Win updates are fully updated with latest updates and also dell updates are applied with latest.