Unsolved

3 Posts

2849

January 19th, 2022 11:00

Alienware Command Centre - Unable to detect GPU Performance - Alienware Aurora R13

Just got my Alienware R13 with RTX 3080.

I was playing FFXV when my game keep crashing.

Then I open up Alienware Command Center to take a look at the performance of the GPU. It show 0 usage.

So I suspect my GPU may have fail and then I install FurMark benchmark.

Jacks89_0-1642619098387.png

It shows GPU running.

So how do I manage the GPU from Alienware Command Centre?

PS. I have install Windows 10 home edition since I hate the Windows 11 design for now.

Update- Resolved-I was about to play DOTA 2 and it seems that my GPU is back Alienware Command Center Looks look like one of the steps that I took restore the GPU connection to the Alienware Command Centre. I will keep a lookout how it happens and what steps I took to restore it.

6 Professor

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7K Posts

January 19th, 2022 11:00

I don't believe there is a Windows 10 option for the R13.

You need to make sure to install the latest version of AWCC.

 

Reinstall AWCC 

9 Legend

 • 

47K Posts

January 19th, 2022 14:00

@Jacks89 

I would use

https://www.evga.com/precisionx1/

to see what the GPU is doing.

 

6 Professor

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7K Posts

January 19th, 2022 14:00

An excellent choice. Another option is MSI Afterburner.

Both will have similar options.

3 Posts

January 19th, 2022 21:00

I will need to take a look at it and learn how to use it.

I'm not super geeky when comes to PC and the whole overclocking scene.

It's just frustrating that the latest R13 (though specs are not full) that I bought constantly crashing in medium-high settings games that I have been planning to play.

Thanks for the info.

3 Posts

January 19th, 2022 21:00

I have the latest version of AWCC. Well aware that in the driver installation it only supports windows 11. I can still install it though. Everything seems to be working correctly except the overclocking.

I will probably have to think about upgrading to Windows 11 soon then.

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