Alienware Elite Care

Last December, I ordered a new Area-51 PC. I received it and I can't complain about the thing at all. However, I made a teensie weensie boo boo when I ordered it. I wanted to get the " Alienware Elite Care " option but I failed to poke the correct button and ended up with the standard " Alienware Care " option. I have been trying to upgrade to the Elite option, but it doesn't seem to have any possibility of doing that. The AI systems only allow you to purchase it on the original purchase and the add on sections only seem to allow additional coverage when the 5 year plan is complete. Sales and support contacts send me back and forth to different contacts only to tell me what I think I already know. Yesterday I received a mailer that says " GET ELITE CARE ", and, of course, the end is that you can order it with a new PC but there doesn't seem to be any upgrade possibility. I kind of think this is something that is not possible and, at best, I'll just have to go to McAfee and make do with that for Virus protection. Anyway, does anybody have any suggestion as to who or what to contact to add this on or is this just not a possibility after the fact?