Aurora R12, connectivity

I have an Alienware Aurora R12 but when I tried to run the Alienware Command Center today (which I have run successfully in the past [many times, but the most recent success was about 2 weeks ago]), it failed. It gave me a message indicated that I need to start the Dell Client Management Service. Due to some other issue I had about a week ago, a Dell tech-support person had helped me solve a problem, and I believe part of that solution was the get the Alienware Client Management Service running (I don't even see DCMS in my list of services anymore).

I have the most recent version of Alienware Command Center, so what can I do about this? In my opinion, this is very poor compatibility between Dell & Alienware (given that Dell *owns* Alienware). Even if it's somehow tied to the operating system settings, it seems like something Dell should address.