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April 8th, 2023 05:00
Aurora R15, forgetting M.2 drives
"Top of the line" system and it forgets it has m.2 drives. Three different drives, 2 supplied by Dell. Updated the bios, reseated the drives, replaced the motherboard and CPU and drive. SAME ISSUE! SATA drives no issue. It doesn't show up on the BIOS and diagnostic reports it being missing. I think one solution is to shut down, wait a few minutes then turn back on.
It's random enough that it could be days when this phenomenon happens.
I can't be the only one having this issue?
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JohnnyRamone
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April 8th, 2023 07:00
That is strange. My R15 came with only one M.2 drive. I added a Crucial MX500 SATA600 and a second M.2 Crucial P5 Plus drive and so far i have no issues at all.
ProfessorW00d
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April 8th, 2023 09:00
You "replaced the motherboard and CPU and drive..."? What does that even mean?
Try clearing CMOS.
Alienwhatever
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April 10th, 2023 05:00
Originally wrote "they replaced", but didn't seem right.
They replaced it under warranty after we diagnosed it... well, I urged them strongly to replace the main components to have a shorter down time.
Alienwhatever
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April 24th, 2023 05:00
Still happening, workaround is to turn off the system and wait maybe 5 minutes.
There is a recent BIOS firmware.
Funny thing is there is a Samsung NVme critical update addressing exactly this, unfortunately, the tech used a different model, and that the previous one was Hynix, and I didn't see and firmware update for that.
But it still justifies the fact that it's a Dell issue, and that so much time was wasted.
aryuss
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April 24th, 2023 12:00
Nope, never experienced that. I have 3 SSDs installed(2xNVMe 1xSATA) , all working perfectly fine. It sounds like a hardware problem to me. This could be the edge connector on the SSD or the socket on the motherboard. Try cleaning them and see if that helps.
Alienwhatever
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May 18th, 2023 06:00
Hmm, connector needing cleaning on a new unit seems not likely.
But board and components were replaced.
Alienwhatever
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June 2nd, 2023 11:00
Still no resolution. Turning it off nightly avoids the issue. If it shows up again, turning off for 5 minutes then on makes it see the drive.