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2 Intern
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126 Posts
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14 Points
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14
July 15th, 2026 10:28
Aurora R15 Keyboard Initialization Failure Disable
Hi,
I have an Aurora R15 desktop with bios version 1.27.0 (version ED.3.2.1) that I use with a Bluetooth wireless keyboard and not a wired keyboard. On boot up I get a Support Assist On-board Diagnostics Alert message saying that a keyboard initialization failure was detected. After a few seconds the message disappears and the computer boots normally.
A search on the internet indicates that their "should be" an option in bios that is possibly called "Don't report keyboard errors" but, at least in my version of bios and where I have been able to check this option does not seem to be available to me.
Does anyone know where in this particular computer's bios this option is or is it simply not available in this version of the bios?
Thanks for your thoughts and ideas!
redxps630
11 Legend
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16K Posts
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July 15th, 2026 16:43
The error likely comes from support assist which is difficult to disable. In older legacy dell there is option not to halt except for certain error or not halt ar Post but modern dell has got rid of those legacy features
try connect a dummy wired usb kb to see if that would stop the error
jkeifer3
2 Intern
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126 Posts
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July 15th, 2026 18:37
Dell tech support confirmed that this model Alienware can’t have Support Assist disabled. The dummy kbd sounds like an excellent idea if I can find one!
Tesla1856
10 Wizard
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July 15th, 2026 19:08
@jkeifer3 ,
Yikes.