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Aurora R16, games keep crashing after a while
Alienware Aurora R16
Hello,
I bought new aurora 16 in December for gaming purposes. My games were crashing in the past which i did not pay much attention to (online and offline), mostly it was after playing for a while, but today I was playing AION and it just kept crashing straight after even connecting back to the game, and this made me realize something definitely must be wrong. Every game i have played has crashed at some point, I'm not sure what to do here.
I have tried to keep everything updated to my ability, however I'm not tech person. I cannot find any where else where i need to update.
I tried to run diagnostics and keep getting error - Full Test error
We're sorry, an error occurred and we could not complete the scan. Please restart your system and try again.
This is my very 1st dell/alienware product.
system -
Killa-V-91
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April 10th, 2024 15:28
@ProfessorW00d Sorry for late reply guys, glad you solved it. Yes it's still bad. Mine is also EDP limited even on 0% load. at CPU temp at 35c. I even re-pasted the CPU still throttling. This PC config is just terrable.
(edited)
Killa-V-91
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April 10th, 2024 16:28
Surprise surprise BIOS update has been realised, and guess what.. E-cores now show as 44x on All Comand Center Profiles... So Clearly Dell Support are looking at this thread! <3
am happy progress is being made.
On a side note in regards to the posts above sorry I have been away, so didn't reply.
but my CPU also has Current/EDP Limit Throttling @ 0% CPU on a fresh start up so CUP is only at 40c. But it is constantly under an EDP limit. (I presume this shows another potential issue in the bios)
Vanadiel
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April 10th, 2024 17:46
I am thinking design decisions were made...
There can be multiple reasons why the current/EDP throttling is set on the processor. Three common reasons are listed below:-
EDP limits Intel CPU's
SuSu6666
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April 21st, 2024 03:57
had the same issue, 4090 i9 r16, crashing on everything..... can i return this after 2 month of purchase?
(edited)
Vanadiel
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April 21st, 2024 04:01
@SuSu6666 Pretty sure the window is 30 days. You would have to check your sales paperwork to make sure.
Pestilense
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April 24th, 2024 00:13
@DELL-Nat M I have updated my drivers to the latest version 552.22 and have run the windows update. FYSA, I have also run all the other tests listed in this thread with no changes. The only item I have been unable to accomplish is update my BIOS which another tech is trying to help me with. As I have had my machine for 2 weeks I am seeking a fix in the next week or I will be returning the system as I didnt pay this kind of money to deal with these issues or be a remote trouble shooter for Dell.
Stuckhereonearth
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May 1st, 2024 16:17
@DELL-Nat M
hello. I too have the same problem. What is the solution? I am on my phone and I can’t seem to find it ?
Vanadiel
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May 1st, 2024 16:19
@Stuckhereonearth There's currently no official solution.
blheyman
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May 8th, 2024 03:13
@Alora Star In the exact same boat with nearly identical rig. Dropped 5K on dream gaming system in anticipation of Dragon Dogma 2 release and ended up just buying it twice and playing it on Xbox. About to do the same with Manor Lords. I have tried everything. At this point I have spent more hours trying to get it to stop crashing then actually playing games. Very Frustrating to say the least....
Warpsie
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May 10th, 2024 00:31
@DELL-Nat M My guess is it has to do with the motherboard overpowering the CPU at levels it wasn't designed to take. It's a very common issue at the moment affecting all PC's with the lastest Intel's.
mazhy
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May 11th, 2024 14:56
Hello,
I just thought i will stop in to share. I finally found out what was causing my games to crash. in BIOS disabling speedstep and speed shift stops crashes, but obliviously fps are dropped by a lot :(. Overclocking is also could be one of the reasons why crashes occur, because every time my pc is overclocked, a crash is guaranteed.
I hope intel is also looking at this as it seems this is common issue with newest gen - https://www.tomshardware.com/pc-components/cpus/is-your-intel-core-i9-13900k-crashing-in-games-your-motherboard-bios-settings-may-be-to-blame-other-high-end-intel-cpus-also-affected.
(edited)
FlagshipRobo
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May 15th, 2024 15:30
FlagshipRobo
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May 21st, 2024 15:08
@DELL-Nat M Has there been a solutions for this yet ? I have a completely unusable computer I purchased the Dell extended parts and labor warranty no one seems to be able to help, and endless troubleshooting and techs coming to my home to replace parts. The video card, RAM, and Motherboard have been replaced. To no avail.
DELL-Chris M
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May 21st, 2024 15:16
Stability issues with the Aurora R15 or Aurora R16 desktops. This problem is impacting every manufacturer shipping products with the Intel 13th and 14th generations of the K CPU. For example, the 13900KF or the 14900KF. Replacing hardware will not fix this.
OC Control
option from inside the BIOS or AWCC (Alienware Command Center).OC Control
option from the AWCC utility, where the option is unavailable in the BIOS.If none of the steps above resolved the issue, enter the BIOS setup screens and disable the Intel
Speedshift
andSpeedstep
options.(edited)
TS2561335
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May 28th, 2024 03:17
I have contacted Dell support on this issue and was pressed repeatedly to pay for support or extend my warranty. I told them this is a known issue and their response was that there were no known issues with my build. This is obviously not caused by any of us who have purchased these builds. What is Dell doing for a permanent fix that does not destroy the performance of our machines?
(edited)