Aurora R7, Intel controller issue

Question

Hi my computer went bust yesterday.last thing I installed was a windows update and then when I rebooted the load circle below the alienware logo keep spinning and windows wouldn't load

I think it's related to the intel controller as that was the latest update I installed

I now have windows running again but I cant update windows 10 without the above issue happening again so for now I disabled windows update.

Anyone else having this issue or is it a known issue

Thanks

Brian

Tesla1856 · Accepted Answer

Follow these directions to Diag with ePSA and do a clean-install from Microsoft ISO.

Disconnect USB-devices and drives other than bootable C: . Be sure itself is perfectly SMART Healthy .

Set to AHCI and never re-install Intel-RST on this system.

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-M-2-NVMe-bootable-options/td-p/6073037

GTS81 · Answer

@brianproc , we would need more details like the specific win10 update that is tanking your system. Did you try booting into safe mode before reinstalling windows?

brianproc · Answer

Hi

I updated to windows 1909 then the last update I remember was an intel raid controller update cant remember the number assosiated with update then I rebooted and it wouldn't load windows.

I didnt try boot in safe mode.i just reinstalled windows and that worked.unfortunately when I updated to 1909 i restarted again the OS wouldn't load

I could be wrong about the controller being the issue but it did say it was updating the controller before I restarted.

I'm not sure if any of this is helpful but I dont like the idea of not being able to update..when I spoke to an alienware representative in support on the phone he reckoned it was a controller windows update issue or that the didnt install properly

brianproc · Answer

Thanks for the advice

Tesla1856 · Answer

@brianproc wrote: Thanks for the advice   You bet. Let me know how it goes.

brianproc · Answer

Just to follow up   I.have successfully updated to windows 1909 november update without any issue.. Computer seems to be running fine as well.thanks again to all that helped

Alienware Desktops

Aurora R7, Intel controller issue

Was this post helpful?