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October 24th, 2021 04:00

Aurora R8, suddenly won't power on

Hi all,

Been using my Aurora R8 since December 2019 and have had no dramas with it until today.

This morning I powered it on as I usually do and used my PC for a few hours and turned it off for the day. All ran fine.

Went just now to power it on for some late night gaming and hitting the power button on the tower does nothing at all. Its like completely dead.

I pressed the little button at the back of the tower next to the power cord and I hear the fans power up and a green light comes on but soon as I let go of the button it shuts all down again.

Have tried removing the power cord from the wall socket and holding the power button down for 15-30 seconds and then reconnecting the power and trying but sadly no luck.

Really starting to freak out now at the moment as I dont know what has happened or what else I could do?

Has this ever happened to anyone before with the R8 or similar model?

Thanks in advance,

Chris

1 Message

November 28th, 2021 09:00

Is there an update on status? I assume this is going to take a bios update to fix, is that correct?

Community Manager

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54.4K Posts

November 28th, 2021 10:00

All,

As I stated, "Recommended workarounds...". The CAS (Community Accepted Solution) is referring to the BIOS workaround. Correct, we do not have an option in the Forum tool to mark a reply as CAT (Community Accepted Troubleshooting). As of today, that is the latest messaging from the Alienware team.

Update = An AWCC update has been identified as causing this issue. All users should check that they are running the latest AWCC 5.4.9.0 and AWOC 1.3.54.1380.

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