Aurora R8, suddenly won't power on

Has your Dell rep given any updates?

Really?  My $2,000 computer that I bought two years ago is too old?  Does anyone know where I should buy a more expensive computer when I decide to upgrade?  If that’s the response they are going to lose a customer for life.

To late, I already paid and now they respond

No i have not received any further messages from them.

Last msg i got was to confirm which Windows 10 Pro version im running etc.

Has anyone had any experience with HP?  Wondering if I need to go buy a fully upgraded Omen to solve this problem.  Why would I spend $4k on a Dell if they are going to orphan it in two years?

Thank you so much for all the information. I had the same issue few days ago when the updates pushed via dell assist but the install failed on all of them. After turn off at night and try to turn on next day morning, it didn't work anymore. I was told by dell support it is a motherboard issue and start to plan on order a replacement to build a new PC. Thankfully found this from the community.

I can confirm after rolling back the bios to 1.0.9 everything worked again per the advice on this board but windows update did in fact trigger the alienware update and pushed the bios forward again causing the same issue. I have since rolled it back to 1.0.9 and everything is working properly again.

I have paused windows updates for the time being. Dell you need to get on this asap.

I have 1.0.16 it's the same issue

Dell support just wrote me and said that it's not possible to downgrade. I pointed them to this thread and told them that several people already have. They are as lost with this problem as we are.

That is completely incorrect. I have done it twice now.

I have updated bios to 1.0.17 some days ago, manually by downloading it from Dell web-site, and it was working good.

Until on 28th Oct, Windows update rolled 'own' 1.0.17. And right after this powering on failed.

So looks as bug of Windows update process when pushing BIOS firmware... although I have chosen not to update drivers earlier, BIOS update was just installed without any confirmation.

At the moment:

- Disabled Windows update, completely.

- Removed device in Device management with deleting 'driver' with 1.0.17 bios (don't remember exact name of it)

- rolled back to 1.0.9

Waiting for feedback from dELL on this.

It didn't work on my machine. But that doesn't mean it won't work on others. I have had my MB replaced 4 months after original purchase because a bios update fried it. Maybe that's why?

Same issue. Called Alienware support - the guy in India could only read from the script - mail your machine to us for a month.  I thought it was toast and time for a new box.  Not very inspiring for Dell.

Seems Dell as an organization still isn’t taking this widespread issue seriously.  If they were then anyone with this class of R8s who calls in would be told about this issue.  Instead it seems people are being told their computers are broken or encouraged to buy a new one.  Where’s the accountability?

Really happy the rollback worked for you also MO!