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November 30th, 2023 19:16

Aurora Ryzen R10 Won't Boot & Possible Hard Drive Failure

My friend has an Alienware Aurora Ryzen Edition R10 that won't boot and only shows the SupportAssist error screen. It has a 2TB NVMe SSD that holds the C: drive and a 2TB HDD. I'm not sure if it's relevant but the SATA operation is set to RAID On, although it didn't look like they were configured in a traditional RAID array in the controller.
 
The SupportAssist website says the "hard drive is operating outside of normal parameters and should be replaced." The hard drive specified on the PC error screen is the SSD. All the other similar 0151 errors I found online also had a different status number and different errors for the "Hard Drive 1" line. I haven't been able to find any documentation for those specific errors so far.
I was able to boot into WinRE from a USB and tried to use robocopy to copy files to a flash drive, but the resulting copies were all 0kb and corrupt or empty. I'm not very familiar with UEFI, but I haven't been able to boot from any other internal or external media besides the two original drives (or I guess technically the original C: drive) and the Windows USB. I've also made sure that the other drives I was trying worked because I was able to boot into them from my HP laptop.
 

Ideally I want to be able to boot into Windows with the original drives. I'd be fine with installing and configuring a new SSD, but I'm still worried about my issues with copying data from the original SSD and not being able to boot from other devices. Would anyone be able to point me in the right direction?

The SupportAssist PC error screen.

The SupportAssist web page.

7 Technologist

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11.9K Posts

November 30th, 2023 20:13

Hard drive 1 would be the HDD and hard drive 0 would be the SSD. So the HDD is in need of replacement.

6 Professor

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5.8K Posts

November 30th, 2023 20:43

I would use CrystaldiskInfo to check the SMART attributes SMART Status

It will provide some more information, unless the drive is completely dead which is always a possibility.

1 Rookie

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November 30th, 2023 21:12

@JOcean Would that be the case even though the serial number on the Hard Drive 1 line matches the serial number for the Samsung SSD in UEFI?

@Vanadiel thanks, I'll try looking into that and see what I can find.

(edited)

7 Technologist

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11.9K Posts

November 30th, 2023 21:38

@bagelluvr​ In my experience Drive 0 has always been the boot drive. @Vanadiel has a very good idea as to how to check the SMART on the drives.

6 Professor

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5.8K Posts

November 30th, 2023 22:15

Only thing is you cannot read SMART data when the controller is in RAID mode. You will have to switch to AHCI mode. At least, that was my experience with an R10 in the default RAID configuration.

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