AW3423DW Bricked after firmware update

I recently just learned about a firmware update for the aw3423dw monitor and I decided to give it ago, I followed all the instructions and everything was going smoothly. As the process bar neared completion the monitor turned off and the blue power LED was on. I waited and waited twenty minutes passed, I watched 2 peoples videos on their updating and it usually took 6 minutes that's when I thought something was wrong. I began to press the power button the monitor and it did nothing. After awhile I decided to unplug it as the instructions said you could but after plugging it back in the monitor was unresponsive no lights no nothing.

I tried submitting a Dell support ticket to get technical support but was unable to because I think I bought the monitor refurbished from BestBuy so the Dell site did not recognize my service ID. I am desperate for a solution, is there anything that can be done?