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January 8th, 2023 13:00
AW3423DW, frustrating pixel warning
I've had the AW3423DW since September now, and generally quite like it. I've read all of the messages here regarding the pixel refresh warning, and I have to say, it is much more frustrating than a $1800 after tax monitor should be. Does it know what it's doing at all?
I use this AW3423DW for gaming, and as an alternate monitor for work. So it's on probably 10 - 12 hours a day. With most of that being boring office stuff that's relatively static on screen. I have the 102 firmware. I get the pixel refresh warning every 4 hours, which always seems to come up when it's inconvenient during the day, but that's not a big deal really. I usually confirm that I get the green light when I turn the AW3423DW off to confirm that the pixel refresh is working.
This is where the two problems come in:
1. I can't turn that message off. At least, the way the OSD is written, leads me to think that I can't. When I turn the *message* off through the OSD, and go back, the menu will now say that pixel maintenance on the AW3423DW is turned off. I'd expect pixel maintenance to be ON, and the message to be OFF. So I turn the message back on, and now pixel maintenance is back to being ON. With how I'm using this AW3423DW, pixel maintenance is important, so I'm not fussing with that one.
2. With pixel maintenance on, it seems like the monitor has NO CLUE that is has run before. About 3/4 of the time when I start it up in the morning for work, I'll get the pixel maintenance prompt (sometimes, the panel refresh comes up too). The AW3423DW has been off for 12 hours or so, and when I turned it off, I confirmed the blinking green light was there. Why would the pixel refresh need to run when it was off? I'm guessing there's some lazy firmware in there that just looks at time elapsed and pops up the message whenever time elapsed > 4 hours. It's frankly dumb. This is the part where being able to upgrade firmware would be handy, but I see where that's gotten on the forums.
Is this AW3423DW functioning as it should? It seems wrong. But then it could be right, but just poorly written firmware. In the end, if the pixel/panel refresh are working correctly, that's the most important thing. But a monitor this costly shouldn't have issues like this.



Vanadiel
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January 8th, 2023 13:00
I have the DWF version of this monitor, and I have 3 options in the OSD menu for pixel refresh warning something along the lines of:
- run right now.
- run when the monitor is in sleep mode.
- run when the monitor is in sleep mode and turn this message off.
The panel health on the main OSD menu should tell you when it's ready to run. Should show green, yellow and red dot for panel health indication.
Vanadiel
6 Professor
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7K Posts
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January 9th, 2023 09:00
oh, interesting. I thought the MB102 firmware fixed that issue on that model.
donny
2 Posts
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January 9th, 2023 09:00
That seems way better!
On the version I have, There's an OLED Panel Maintenance option in the OSD, and in that there is:
The first two start the respective refresh right away, the last is an on/off switch that I refer to above.
No panel health indicator at all.