AW3423DW, pixel refresh not working as expected

Question

Hi, This AW3423DW is new to me and I wanted to get accustomed to its features one of which is the OLED Pixel Refresh. The info I got from the Dell website said that the pixel refresh would take several but no more than ten minutes to complete and that the power LED would flash green until such time as the refresh cycle was complete and then the monitor would either power off or go into ECO standby mode. My AW3423DW is on firmware M0B105 so I expected to be able to enter the refresh cycle, the display to turn off and the power LED to blink green until completion of the cycle but that did not occur. I entered the pixel refresh cycle, the power LED blinked red instead of green and even after twenty minutes when I attempted to power the monitor back on with the power button, I get an error message saying the pixel refresh cycle did not complete even after twenty minutes. What am I doing wrong? Thanks much!

Vanadiel · Accepted Answer

Pixel refresh: green blinking LED. time to complete: 6 to 8 minutes. Panel refresh: red blinking LED. time to complete: approximately 1 hour. Page 55, 56 of the user manual: User manual

Vanadiel · Accepted Answer

DW firmware is not user upgradable, slightly higher panel refresh rate, G-sync

DWF firmware is user upgradable, slightly lower panel refresh rate, Freesync Premium Pro.

I got the DWF because of the firmware issues with the DW and the hassle of having to RMA it just to get upgraded firmware if you are lucky and also have to be lucky to get a new panel because often it's refurbished.

jkeifer3 · Answer

I apologize for accidentally placing his in the wrong forum yet there is no ability to delete the post.

jkeifer3 · Answer

Perfect.  Thank you.

Vanadiel · Answer

In my opinion, you should not be running the panel refresh manually because it can cause premature aging of the pixels when used to often.

As for the pixel refresh, the main menu should show the panel health with a green or yellow dot. I have mine on auto and don't run it manually ever.

As for burn-in, try to avoid leaving the desktop on for long periods of time. My monitor goes off after 3 minutes, to minimize burn-in. Even then, I have burn-in from the desktop icons after 6 months.

It has burn-in warranty, so you can exchange it but I have not bothered with it yet since the replacement will burn-in anyways. It's inherent to OLED technology.

jkeifer3 · Answer

That makes sense. I would never do the panel refresh but accidentally got it started but stopped it pretty quickly.

One more question if I may? The AW3423DW vs the AW3423DWF? Which one and why? Basically, what's the difference?

Thanks much!

jkeifer3 · Answer

I suspect I will return the DW and replace it with with the DWF,

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