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Alienware 15-R2, brand new, AGA, power cord issue
Hi All,
I just received last Friday my brand new Alienware 15-R2 together with AGA (Alienware Graphics Amplifier) and GTX 1070. All working perfect except power supply. For some reason after gaming when power brick is plugged in after few hours just disconnecting its self. Plug is still connected to the laptop but blue light on cord is going off and laptop says to use more performance please plug in AC adapter when adapter is plugged in all the time.
For now only solution is to unplug from socket and plug it again and than light and power to laptop is back, could anyone help? Bios was updated twice and is newest, i swapped power cable from amplifier and did not help.
UPDATE:
i found that i can play so long and all seems to be ok until i quit from game, than the power cord is losing all power( blue light goes off) and to get power back to my power brick i need to plug out and plug it in to the wall.
wlodipawel87
13 Posts
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June 24th, 2016 17:00
Ok, so problem has been resolved when i replaced power supply :-) running all day on new power brick and no problems.
Anonymous
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274.2K Posts
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June 20th, 2016 16:00
Hi,
Can you go into the Bios (F2) and check under main, what does it read for AC adapter type?
You can run the Dell ePSA diagnostic to check for hardware failures.
Also, try running a SupportAssist test on the adapter itself (If available).
wlodipawel87
13 Posts
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June 22nd, 2016 00:00
Hi
I ran test and epsa and no faults, I found that when laptop is reaching 100% charge after while is kicking off the charger for good until I unplug from wall and plug it again, already I touch with dell support , hopefully is charger issue only not a motherboard
judal7837
327 Posts
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June 22nd, 2016 03:00
look this 2 threads, can be helpfull
forum.notebookreview.com/.../
forum.notebookreview.com/.../
wlodipawel87
13 Posts
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June 22nd, 2016 04:00
Thanks for it, I could not find much about it but now I can see it's a common problem or even some big issue on all series?
I was talking to dell and the sent me new power brick , hopefully it's gonna resolved my problem , will let everyone know soon.
Very disappointed on Alienware :-/ and amount of money I spent :-(
Namol04
62 Posts
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June 22nd, 2016 05:00
Do you have the desktop battery mode enabled?
wlodipawel87
13 Posts
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June 22nd, 2016 06:00
I tried with power mode enabled and disabled without luck, as I'm it person I bet it's hardware issue, I'm just hoping its power brick issue not a motherboard as I don't want to wait for replacement and bought aw only because of amplifier .
Did anyone heard about faulty power bricks ever?
Namol04
62 Posts
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June 22nd, 2016 06:00
There is another post on here about an 18 doing something that sounds pretty similar, but during gameplay.
Power bricks are probably one of the weakest components in the systems, they fail pretty frequently for a variety of reasons - cords short out, they just stop, etc. Hopefully the replacement fixes it for you.
wlodipawel87
13 Posts
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June 22nd, 2016 10:00
Can u paste link to that post with 18" as I was trying to find and no luck :-/
judal7837
327 Posts
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June 22nd, 2016 20:00
how much watts have your ac adapter ???
wlodipawel87
13 Posts
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June 23rd, 2016 00:00
240W , I should get new power brick today so will see, I found that even when laptop is not under load , just simply tasks like Skype etc power brick is losing power anyway until I re plug from wall
wlodipawel87
13 Posts
0
June 23rd, 2016 23:00
Hi all,
As my power brick delivery didn't came yesterday I decided to do more following tests:
I unplugged battery and laptop was running well on Ac adaptor only ,
Than I plugged battery back in and left my laptop running over the night in bios and no issue, ac adaptor still was charging but once I logged in to Windows AC adaptor lost power completely again until I unplugged and plugged it back to socket.
Does it not look more like a software issue?