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April 1st, 2012 08:00

Alienware X51 Pink Screen of Death

Hi Guys,

 

Was just wondering if anyone else has had this similar problem to me? I've had my X51 for just over 2 weeks and everything seemed to be fine (including wireless and DVD drive).

A couple of days ago I was on youtube watching videos in full screen and suddenly it went all pink with a frozen image slightly visible behind it. When this happens you cant press anything or open anything the whole computer just seems to stop (not even ctrl alt delete). Now I initially thought this was maybe youtube and/or firefox so I ignored it in the hope it wouldnt happen again.

Since then it's happened twice more during games - Battlefield 3 and Call of Duty. Anyone have any ideas what it could be?

Note: When it does pink screen the sound also goes weird/freezes. I have a picture of Battlefield 3 frozen so I'll upload soon as I can

5 Posts

April 1st, 2012 08:00

Link to photo of Battlefield 3 frozen with pink screen:

182 Posts

April 2nd, 2012 10:00

try alienautopsy

and see the results

90 Posts

April 2nd, 2012 11:00

Pink screen tends to be a video crash.  Could be driver, hardware.

but need to look in event logs.  Well Alien autopsy does that to.  So what solrac135 said. try out alienautopsy and see what it says.

901 Posts

April 2nd, 2012 19:00

Hiya, I've had similar problems with a Area 51 with dual GTX 680, it turned out there were two issues, the monitor was faulty, and one of the cards was faulty too, if your using an external monitor, try another one and another monitor cable, the previous posts are right, it's going to be something to do with the videocard or perhaps what I've mentioned above

5 Posts

April 5th, 2012 10:00

Thanks for the replies. I've ran alienautopsy and everything passed with no issues. I also updated all the drivers for my system including graphics etc. I've tried another monitor and the problem still keeps happening. Do you think its a faulty GTX555?

On alienautopsy theres a critical event for each time it crashes which says:

The computer has rebooted from a bugcheck. The bugcheck was 0x000000116 (a load of random letters/numbers) and then "Unexpected shutdown".

This is so annoying the X51 has so many problems :(

182 Posts

April 5th, 2012 10:00

I suggest you download FurMark and Prime 95 and run them both at the same time.

Remember that FurMark must run in full screen mode, so you should first run Prime 95, than start FurMark in fullscreen and let it run for about 20-30min.

Have Real Temp running in the background. This way you'll see how far your temps will go, check your max temps with the 2 programs i mentioned

After this  test you could provably know that indeed there is something wrong 

What i don't understand is why YouTube get that pink problem if he is running with the discrete graphic card NO?

406 Posts

April 5th, 2012 15:00

bsod 0x000000116 = lack of power to video card, incorrectly installed drivers.

pink screen of death = defective video card ram.

5 Posts

April 11th, 2012 14:00

btw I have also a m18x for a few months now and this machine is perfect - really no irony besides.

But the x51 is unbearable. If I get rid of this (very soon) I cannot sell it that would be a crime, I better do the mankind a favor and trash it.

5 Posts

April 11th, 2012 14:00

I have the exact same problems since a few days - once per day usually in the evening after watching video hearing music I get the PSOD. Very nice I'm so happy with this system after the unsoilved problems with the

WLAN card, with the noisy GPU fan now this! I already did now a GPU and CPU stress test but everything was fine, full load on both, temp over 80 degree Celcius (over 85 the GPU) maxed out fans - nothing. Alien Autopsy nothing everything perfect - well almost beside the PSOD of course.

I installed the 296.x driver from Nvidia instead of the old ass 285.x - not that I want to, but I had to because I lost the capability to watch TV with Zattoo - the screen went green if I try to watch TV. After the update to 296.x the green screen was gone but maybe I have now the pink screen because of that......

348 Posts

April 11th, 2012 17:00

Have you tried a different display ?

TFT/LCD displays go pink with Inverter Error or Backlight Failure. Sometimes they freeze an 'echo' of the display, mobile/cell phones do this alot.

5 Posts

April 11th, 2012 19:00

I think I've managed to fix mine now. Haven't had this problem for about 5 days now (it was daily before). I did the following:

Using the Nvidia icon in the tray I updated all the drivers. After doing this the pink screen was still happening.

I then ran Alienautopsy and as usual it said everything was perfectly fine. From Alienautopsy I clicked on update drivers, this then took me to the Alienware website with a big list of drivers.

Near the bottom were 2 drivers for graphics (1 for graphics card and 1 for the intel graphics I believe). I downloaded both of these and installed them with no problems.

Since doing this I havent had 1 pink screen or freezing and my videos even seem slightly smoother (espcially when going into full screen on Youtube as this was a bit jumpy previously).

I'll update this post if I get another pink screen but for now at least it seems to have done the trick!

182 Posts

April 12th, 2012 01:00

Alienware X51 Pink & Green Screen of Death !

It seems our Chinese friends are having the same Pink and Green issues

http://bbs.alienfans.net/forum.php?mod=viewthread&tid=90140&extra=page%3D1%26filter%3Dtypeid%26typeid%3D80%26typeid%3D80

5025.x51 pink screen.PNG




182 Posts

April 12th, 2012 01:00

Alienware X51 Pink & Green Screen of Death!

Hi guys, it seems the new driver

Version 301.24 - BETA

-from Nvidia  fix the Pink & Green screen issue

http://www.geforce.com/drivers/results/43560

5 Posts

April 12th, 2012 02:00

Hi,

My "display" is rather high end  Amp Primare SPA22 even the projector is high midrange Pana AE-4000, the cable is not really high end but I does the job for some time now. It's connected from the GTX555 DVI to HDMI at the AMP. The Amp itself doesn't touch the signal. So the only cheap component here is the X51.

Before I had a Mac mini but it was too slow for my purpose - play and rip uncompressed bluray, play flac till 192 kHz.....

The audio output is by the way disabled, I use the SPDIF Coax Output with a external DAC.

So there will no display changing for me only a HTPC will happened.... I try this evening this new Nvidia beta driver 3xx.x something.

5 Posts

April 30th, 2012 03:00

After using 301.24 BETA no more problems. No PSOD and no Green screen with flash-based TV-players 

Sadly the x51 has to go anyway too noisy for a HTPC.

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