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July 12th, 2017 22:00

Liquid Cooling Pump Noise? Aurora R6

​Hi guys,​

​I recently ordered and received an Aurora R6 build and have been noticing a rhythmic and constant sound coming from the liquid cooling solution. As far as I can tell it is coming from the pump. Here is a quick video of the sound recording of the liquid cooling: ​​https://vimeo.com/225286074​

​Is this sound normal? Does anyone else have that noise coming from their systems if they have Alienware's liquid cooling?​

​Thanks for reading, I would appreciate an official response from Alienware Support or anyone with this type of cooling.​

3 Apprentice

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4.4K Posts

July 13th, 2017 11:00

Hi ‌,

Send me a private message with the service tag so I can assist you further.

8 Wizard

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17K Posts

July 14th, 2017 10:00

I suggest you turn it off, open side cover, and run it like that for a while.

 

Try to isolate sound better. There are many fans, pumps, mechanical drives, hinged or snap-in pieces, etc. that could be making that noise or a resonating vibration. IIRC, the impeller on the Asetek pump runs at a very fast (and constant) RPM ... that sound seems "slower", but just a guess. Find exact part first.

July 14th, 2017 18:00

Thanks Tesla, I will give that a try. Would it be safe to run the computer with the PSU swung open instead of closed against the case?

July 14th, 2017 20:00

So I took a look inside while the computer was running to identify where that sound was coming from. Here's the video of it: https://vimeo.com/225639442

As far as the audible noises go, the rotor in the pump sounds healthy with its constant rpm whirring spin. Although when I tilt the camera up after you can clearly hear that distinct noise I was pointing out in the first video. It seems it is not the liquid cooling fan that makes the noise, but rather it is the radiator on top of it. This is only my perception, so I would like to hear what others think as well and please point out any possible solutions to this if it's abnormal.

Side Note: I scoped out my 1080 Ti Graphics Card in the first part of the video so you could see it. That is the wonkiest 1080 Ti I've seen. It looks like an off brand remake of the MSI Aero, without acutally being the MSI Aero. Anyone know what this model is?

Thanks.

July 14th, 2017 21:00

Already did it. Awaiting for mods to approve and run my post through since I put a new video link in it.

8 Wizard

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17K Posts

July 14th, 2017 22:00

Venomdiddles wrote:

1. I scoped out my 1080 Ti Graphics Card in the first part of the video so you could see it. That is the wonkiest 1080 Ti I've seen. It looks like an off brand remake of the MSI Aero, without acutally being the MSI Aero.

2. Anyone know what this model is?

 

Thanks.

 

Tesla1856 Alienware-Eimy

1. Right. The GTX-1070 in my Aurora-R6 looks like an MSI Aero, but with plainer black plastic cover. Reference Design I think, made by MSI for Dell. Works fine for me, and I push it hard.

 

2. My guess is Dell (OEM) GTX-1080ti

8 Wizard

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17K Posts

July 14th, 2017 22:00

Venomdiddles wrote:

Would it be safe to run the computer with the PSU swung open instead of closed against the case?

Should be, but I would power-down and unplug before doing any swinging of PS in/out.

13 Posts

July 15th, 2017 08:00

Hey

i watched your video i believe that sound is from your bearings in the fan on your radiator or a chase fan maybe the best thing u could do to test this is feel the side of your fan to feel the vibration or rumble.

or using an old engineering technique and put an electrical screwdriver end on the side of your fan and your ear to the handle to listen, but i wouldn't recommend this encase u slip and damage and hurt yourself unless your competent.

I very doubt its your rad an air lock in the rad maybe, but it doesn't sound like one to me

8 Wizard

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17K Posts

July 15th, 2017 10:00

Venomdiddles wrote:

So I took a look inside while the computer was running to identify where that sound was coming from. Here's the video of it: https://vimeo.com/225639442

 

It seems it is not the liquid cooling fan that makes the noise, but rather it is the radiator on top of it.

Agreed. Maybe the top radiator fan has a bad bearing or blade. Check carefully that no wires or frame are touching the fan-blades. There are no "moving parts" in the actual radiator itself up-there.

Also, be sure everything up there is mounted properly, because if not ... what is actually just an except-able micro-vibration can end-up causing an louder and annoying resonating vibration.

July 15th, 2017 10:00

Venomdiddles wrote:


Side Note: I scoped out my 1080 Ti Graphics Card in the first part of the video so you could see it. That is the wonkiest 1080 Ti I've seen. It looks like an off brand remake of the MSI Aero, without acutally being the MSI Aero. Anyone know what this model is?

the Heck is that? never saw one of those before. lol

yeah. probably Dell Card. based on what i saw i believe they run hotter then the Founders edition Cards.

for Science, could you download and run GPU-Z and post a Screenshot Please? i'd like to see the Manufacturer, Base and Boost Clocks. really curious....

July 16th, 2017 07:00

Thanks , I have also suspected that, and when trying to pinpoint the sound I had my ear to the case and could feel a light thud against the case. Also worth noting is that when I shut down the computer I also did the same thing to hear that source slow down and hear how it goes into rest. During shut down after the system turned off, I could hear mechanical clicks slowing down, sort of like a card pinned to a bike wheel. I thought that could be air bubbles, but I ruled this out by rotating the case over the course of 1.5 days to use gravity to help with any potential air bubbles but it seems that the fan bearings are the problem.

Is there any way to fix this? I am going to be at work for the rest of the day, but I will keep my eye on this forum. Since this computer is only 5 days old out of the box, I'd rather not do a full disassembly to work on the fan bearings.

Thanks for the help.

13 Posts

July 16th, 2017 09:00

hey

you could fix this on some fans by removing the fan and flicking the center cover off but this cover could be fixed. This will reveal the bearings from hear u can check to see if all bearings are round and no flat spots from then on u could clean alittle as dust might of set in and spray some silicon spray into them don't use WD40 as this removes all oil/grease from the bearings.

of course if there is a flat spot on a bearing its time for a new fan.

Or u could just replace the fan making sure to get i believe its less than 1.5W the mobo can handle, but i would get the same Wattage fan as aswell as same amount of pins it is

It will last quite a while if u do nothing but it will get worse and annoy u more to the point of it breaking-down

As ur computer is only 5 days maybe u could ring in and get replacement part or they send someone to to it as should be under warranty.

July 16th, 2017 20:00

Have it right here, seems to match up to normal 1080 Ti specs: http://gpuz.techpowerup.com/17/07/17/bfh.png 

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