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Adrian04144
1 Rookie
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4 Posts
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7111
January 16th, 2022 03:00
15 R4, 2x red 4x blue error
So I was doing a cpu gpu repaste and cleaning the fans. After I put everything back together im getting this 2x red 4xblue error code which says the Memory or ram failed. I have a 15 R4 and I havent seen a solution to this problem on this device. How can I solve this error?
2168
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Posted January 16th, 2022 03:00
Thanks for the quick answer. Do I have to unplug the battery before removing the Ram?
2170
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Posted January 16th, 2022 03:00
Hi @Adrian04144 Support for Alienware 15 R4 Diagnostic Light Codes says 2,4 = Memory or RAM (Random-Access Memory) failure. RAM cards are very reliable and rarely fail.
Please clean the RAM card's electrical contacts using lint free dry cloth, then reseat the RAM card in one of the RAM slots If more than one RAM card, reseat one and then the other RAM card to determine if one of these has failed.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2157
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Posted January 16th, 2022 04:00
After swapping the ram, im getting a 3 red 1 blue error with this screen. How should I continue?
2155
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Posted January 16th, 2022 04:00
Update:
after clicking setup Bios and manually put in the correct date, eveything works fine!
crimsom
9 Technologist
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6114 Posts
2165
1
Posted January 16th, 2022 03:00
Unplug ac adapter, main battery and coin battery is best practice. Ensure you are at the same electrical potential as the contents of the laptop.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]