Hi @Zen Svelte our new out of the box Alienware 17 R5 Laptop has similar problem and our RTB warranty is active. The AWCC FX tab fails to appear and the 17 R5 is dark. Very poor Dell quality control for an expensive laptop. Despite many requests, Dell Technical Support has not provided the download link for the FX tester application to diagnose / troubleshoot this problem. Advocate using the Dell online Report an Unresolved Issue form to request the "missing" FX tester application.
Hey, I also had the same problem where after installing the newest Alienware command center(AWCC) all my lights have not worked since the new updates and that was 5 days ago from today. I have tried every option and each unsuccessful. I have tried reinstalling AWCC's new and older version and none worked. Not only has it affected my keyboard and sidelight, but my charging lights. I have also tied to drain the battery and unplug the battery and hold 20 seconds and try it and that didn't work. They say it might be a motherboard issue but this fairly new computer. I can't do the recovery point because it doesn't go back that far for some reason. I have tried deleting/uninstalling AWCC with instructions and none have worked. It is kinda frustrating to me that after the new update my FX doesn't work anymore.
Install the .NET Framework 3.5 and 4.5. You can get them from here.
Download the latest Alienware Command Center from our Drivers Page
If issue persists please go to "Control Panel", "Programs and Features" and choose uninstall Command Center, when setup loads, run the "Repair" option. This will solve any software corruption in the AlienFX firmware while installing.
To let you know @Alienware Area-51 ALX 2006 that did not seem to work, reinstalling, uninstalling everything even the registry. Even resetting the whole computer, which basically reinstalled windows did not work. It can't be hardware, because it has never been dropped or anything that could damage it
The current AWCC includes, but fails to load AlienFX 2.0, and (unlike AlienFX 1.0) fails to include the AlienwareAlienFXTester application. Dell Technical Support fails to provide any troubleshoot for AlienFX 2.0.
Listen @crimsom , I’m sorry I didn’t help. I really feel bad for your computer and Alienware 15 r4 computer. I really am trying to look for ways to help and I’m sorry I couldn’t be useful.
crimsom
7 Technologist
•
6.1K Posts
1
November 30th, 2020 20:00
Hi @Zen Svelte our new out of the box Alienware 17 R5 Laptop has similar problem and our RTB warranty is active. The AWCC FX tab fails to appear and the 17 R5 is dark. Very poor Dell quality control for an expensive laptop. Despite many requests, Dell Technical Support has not provided the download link for the FX tester application to diagnose / troubleshoot this problem. Advocate using the Dell online Report an Unresolved Issue form to request the "missing" FX tester application.
Dell Alienware 15 R4
1 Rookie
•
10 Posts
0
November 30th, 2020 20:00
Hey, I also had the same problem where after installing the newest Alienware command center(AWCC) all my lights have not worked since the new updates and that was 5 days ago from today. I have tried every option and each unsuccessful. I have tried reinstalling AWCC's new and older version and none worked. Not only has it affected my keyboard and sidelight, but my charging lights. I have also tied to drain the battery and unplug the battery and hold 20 seconds and try it and that didn't work. They say it might be a motherboard issue but this fairly new computer. I can't do the recovery point because it doesn't go back that far for some reason. I have tried deleting/uninstalling AWCC with instructions and none have worked. It is kinda frustrating to me that after the new update my FX doesn't work anymore.
A51-06
5 Practitioner
•
3.1K Posts
0
December 1st, 2020 06:00
Has a BIOS recovery helped? I think that should reflash the AlienFX chip.
A51-06
5 Practitioner
•
3.1K Posts
0
December 2nd, 2020 05:00
If the AlienFX Tester works fine then:
For Windows 7 Only:
Download the latest Alienware Command Center from our Drivers Page
If issue persists please go to "Control Panel", "Programs and Features" and choose uninstall Command Center, when setup loads, run the "Repair" option. This will solve any software corruption in the AlienFX firmware while installing.
Dell Alienware 15 R4
1 Rookie
•
10 Posts
0
July 21st, 2021 19:00
To let you know @Alienware Area-51 ALX 2006 that did not seem to work, reinstalling, uninstalling everything even the registry. Even resetting the whole computer, which basically reinstalled windows did not work. It can't be hardware, because it has never been dropped or anything that could damage it
crimsom
7 Technologist
•
6.1K Posts
1
July 22nd, 2021 14:00
Hi @Alienware Area-51 ALX 2006 thank you for sharing update.
The current AWCC includes, but fails to load AlienFX 2.0, and (unlike AlienFX 1.0) fails to include the AlienwareAlienFXTester application. Dell Technical Support fails to provide any troubleshoot for AlienFX 2.0.
A51-06
5 Practitioner
•
3.1K Posts
0
July 23rd, 2021 21:00
Listen @crimsom , I’m sorry I didn’t help. I really feel bad for your computer and Alienware 15 r4 computer. I really am trying to look for ways to help and I’m sorry I couldn’t be useful.
crimsom
7 Technologist
•
6.1K Posts
1
July 23rd, 2021 22:00
Hi @Alienware Area-51 ALX 2006 please no remorse, Dell Technical Support are clueless, so its no reflection on you trying to help. Appreciated.
A51-06
5 Practitioner
•
3.1K Posts
0
July 23rd, 2021 22:00
I appreciate it and I hope suddenly one day you turn on your laptop and the LEDs start working again.