17 R5, crashes on graphical content

Question

Hello,

Recently I started having crashes that occur when some graphics content is involved. The screen goes black (no BSOD) and within 5-10 seconds the device restarts.

I've updated all of the drivers I could find (including graphics drivers). Ran tests using SupportAssist, but nothing helped. Within the support assist app, I noticed that it managed to record two crashes as BSOD (others were not even recorded). The error shows that DirectX Graphics Kernel is the culprit. Which makes sense considering the circumstances.

I am not sure how to solve the issue though and will be grateful for any advise. The information from recorded BSOD is:

Bug check code

0x00000116

Bug check parameters

0xffffb58806005010,

0xfffff80287df08b8,

0xffffffffc000009a,

0x0000000000000004

Device name

DirectX Graphics Kernel

Driver version

10.0.19041.1288 (WinBuild.160101.0800)

Driver path

C:\WINDOWS\System32\drivers\dxgkrnl.sys

A51-06 · Answer

Do a clean install of windows 10, Use the keep all my personal files option but delete everything else because that will delete anything thats causing the issue but keep your data.

The graphics card issue can be fixed by using GeForce Now and doing a clean install of the Graphics Driver.

How To Do A Clean Installation Of GeForce RTX 3060 Ti Graphics Driver On Windows 10 - YouTube

DELL-Chris M · Answer

Update = Troubleshooting from DELL-Cares agent

* Click the Windows icon
* Type services
* Right-click Services app
* Click Run as administrator
* Scroll down to Nahimic
* Right-click for Properties
* Change the Startup type to Disabled to stop the service
* Click Apply- OK. Then restart the PC

Let us know if any more issues after disabling the service.

Alienware

17 R5, crashes on graphical content

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