4 thin lines on my screen!!

Question

These lines suddenly appeared on my screen the other day when i turned on the laptop i have alienware 17 they also appear in bios it sounds like a hardware issue or dead pixels maybe? They are black on white screen, white on dark screen and changes colour on coloured opened tabs its sooo weird could it be stuck pixels?

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ejn63 · Answer

Run a screen diagnostic (hold the D key through powerup).  If that fault shows there, the screen needs to be replaced.

DELL-Chris M · Answer

@Nadine94​ To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue 'Get Help Now' on the right to start a private live chat session. Share the private Service Tag with them.Our users out here need to know the specific Alienware laptops model.

Nadine94 · Answer

@ejn63​ yep its still there 😞

ejn63 · Answer

You'll need to consider a replacement screen at this point.  If you need a part reference, is this an Alienware 17  (no m, x, etc.)?  And which revision (R1, R2, etc.)?

Nadine94 · Answer

@ejn63​ seems like the lines are spreading to the entire screen instead of being half screen, really stinks, alienware told me they have no parts for my laptop its too old this is alienware 17 r3 idk what todo now :(

ejn63 · Answer

There are screens available. https://www.parts-people.com/index.php?action=category&id=151&subid=572&refine=lcd+screen https://www.laptopscreen.com/English/model/Dell/ALIENWARE~17~R3/

Alienware

4 thin lines on my screen!!

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