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September 10th, 2024 14:08
Alienware 15 screen extremely dim
My laptop screen is extremely dim can barely make out anything. It was on for an extended time and went into sleep mode I believe. I restarted I. The morning now can barely see anything is there a fix for this? Tried hooking up an external monitor but says no signal. It was working perfectly fine before this happened…..it’s my school PC PLEASE HELP!!! Alienware 15 model
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TheCelt13
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September 10th, 2024 14:54
The screen isn’t completely black can make out the screen. It looks as though the backlight is beyond extremely dim.
ejn63
12 Elder
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September 10th, 2024 16:17
With the power adapter unplugged and the system off, hold the power button for 30 sec.
Then try powering up again.
TheCelt13
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September 10th, 2024 16:36
Ok power adapter was unplugged. I shut down the system. I held the power button for 30 sec released and it powered up……..no joy still super dim, have to hold a flashlight up to the screen to make things out. Any other options?
ejn63
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September 10th, 2024 16:37
It's either the backlight in the screen or the mainboard (which powers the backlight). You may want to have a shop determine which, as either part will be expensive -- and you don't want to replace them by trial and error.
DELL-Chris M
Community Manager
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September 12th, 2024 14:47
Go HERE. Enter the private Service Tag number. What specific model? What warranty? Under "Quick links", click "View product specs" to see the applicable hardware components.