Alienware command center update is breaking it

Question

My alienware command center wont pick up on my thermal or overclocking no matter how many uninstalls I did, no matter what I tried, the circles on overclock and thermal just keep spinning and I cant adjust my settings. Did a fresh install of windows and the program works just fine Proceeded to install the suggested Alienware updates via support assist, and the updates prompted by the command center, and the thing isnt working AGAIN. Good thing I created a system restore point prior to testing this theory.

Jerpz · Accepted Answer

I did fix mine.. revert to the older version of the AWCC. Uninstall the latest version using Revo Uninstaller.. It will be fixed. also note that if your using a Internet Security provider sometimes it affects also when installing the OC controls so you can pause it for a while fixing the AWCC.. that's it..

gibbylinks · Answer

Are you removing the original before updating ?

I've just had an E-mail telling me there is an update for my Area51m R2 and this is part of the E-mail

You must uninstall the previous version of Alienware OC Controls before installing this version.
- The Alienware Command Center application must be installed before installing Alienware Overclocking Controls.
- For Alienware Aurora R12, you must install BIOS version 1.0.3 or later to enable overclocking.

I've not installed the update yet, but thought I would mention it.

DELL-Chris M · Answer

twinterton51, Our users could provide more assistance if you would tell all what specific Alienware laptop model you have there.

crimsom · Answer

Hi @twinterton51 Please click on Product Support and allow Dell to identify system's Model and Revision number, to share on this user to user discussion forum. Check your warranty status. This is not Dell Support. This is a public forum, do not share your private System Service Tag or Express Service Code. Thank you.

Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.

A51-06 · Answer

It did say that one of the messages said to uninstall OC controls before installing the New one. Try it out and let us know how it goes.

crimsom · Answer

Hi @twinterton51  Dell has published 'How to Remove and Reinstall the Alienware Command Center' Version 5, Dated 11 May 2021. Please use Revo Uninstaller Free to remove application and then use Revo's Advanced Scanning Mode to remove all the remaining multiple files, folders, and/or Registry entries left on your system. Then follow the remaining instructions in this Dell Knowledge Base Article. Restart (not Shut Down) to save these changes to the operating system.   Please select the older AWCC version, as delivered on your system from factory, and install this AWCC as if for the first time, AWCC will automatically install and integrate OC Controls so that the AWCC Fusion tab works. The Dell AWCC application is not standalone and cannot cope with updates to the Windows 10 operating system. When AWCC function fully restored, resist temptation to update.

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