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Area-51m, delayed 4th time
I ordered my Alienware Area-51m on May 3. It was just delayed for the fourth time and I can get no information on if or when it will ever ship. I'm just being told there is part shortage.
I need this laptop for work and have been struggling with insufficient hardware for the past month while waiting for the 51m.
Apparently there are posts popping up now where people are being told they are no longer producing 51m with RTX-2080, which is the specification I purchased.
Am I wasting my time waiting for this laptop? Should I just downgrade it to a 2070? What is the deal?
I ordered on May 9 and my order has been delayed twice. Mine has the 2060 so I'm not sure the 2080 is the holdup. Sales support is well trained on how to be polite and sound like they are investigating the order but not really tell you anything. Sadly, I am fully expecting another delay next week.
Scott 7772
3 Posts
1674
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Posted June 7th, 2019 18:00
I’m in the same boat. 4th delay and ordered on May 6th. What makes it worse is my first order was placed on March 17th. 3 delays later, I received it on April 11th and it died on April 17th. I loved the laptop which is why I reordered it. Now essentially 7 delays later and almost 3 months in I still don’t have a laptop. My new delivery date is June 17th which I fully expect be delayed again. I probably will not accept a delay after this one.- Me too, I bought one at the beginning of April, used it for two afternoons and then it restarted with "No media present". I returned it to the shop and they ordered a new one which arrived last week. Within a few days, the new laptop died in exactly the same way (No media present). Like you, I am really in love with this laptop otherwise, which is why I'm so disappointed that it's a load of **bleep**. How could I trust a third laptop not to die within the first week again?
the0utlier
1 Message
1587
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Posted June 10th, 2019 23:00
im with you on this. i purchased mine on may 1st. i have 5 delays so far and now like 3 different care specialist taking care of my case. all with different information on why its delayed. it has become increasingly more and more frustrating and no sense of help until i say i want to cancel my order then they try to sweeten the deal. i dont think its the graphic card thats causing the delay. as i ordered the 2070 version. i just want a straight answer and my order already. 2 months wait time is brutal. it took my car less time to get delivered after picking the specs out then this has.
Mary G
6 Operator
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20095 Posts
1758
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Posted June 5th, 2019 10:00
This is a user to user forum. You need to contact Dell Sales or Customer Care. Those parts delays are unpredictable so you have to decide for yourself but see if Dell Sales can help you decide what to do.