I’m pretty much at my wits end right now. I recently bought this new Alienware Area-51m laptop. My old laptop was from 2012 (still worked great, though) and since I work from home I thought I’d get a brand new awesome laptop.

And it was awesome - for about 3 weeks.

Now this laptop keeps freezing up (especially when idle for a little while) and then it won’t turn on anymore. Sometimes freezing at the login page, sometimes the screen stays black and only the keyboard runs its rainbow colors and nothing else.

I spent over $5000 on this laptop and I’m so frustrated that I want to throw it out the window and use my old one again (which I had to do twice now to fulfill a dead line on my projects.)

Needless to say, I’m very unhappy and disappointed and I’m not sure how to proceed.

Can anyone help me out, please!?!