Area-51m R1, Alienware update app issue

Hi All, 

I am facing issue with "Alienware Update" app. Everytime I check for update, it shows up 10% progress and remains there forever. 

I checked online I found some option where I need to uninstall and reinstall it several times. But that did not help me in any way. 

Please let me know how I can fix this issue. I have even installed previous version of alienware update app, reset, repaired.. 

Thanks